ServiceNow Administrator - Cynet Systems : Job Details

ServiceNow Administrator

Cynet Systems

Job Location : Atlanta,GA, USA

Posted on : 2025-01-01T07:02:49Z

Job Description :
Job Description: Responsibilities:
  • ssists in developing standard IT configuration and asset management methodology.
  • Develop CMDB policy, processes, and knowledge base.
  • Conduct reporting on configuration audits and reconciliation.
  • Maintains CIs to ensure CMDB accuracy and completeness.
  • Drives visibility on process adherence and compliance improvement opportunities.
  • Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace.
  • Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
  • Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance.
  • Create and document requirements for efficient process design that includes self-service options with limited manual effort.
  • Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management.
  • Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware, and Software Asset Management processes, procedures, and governance.
  • Draft technical process documentation.
Requirements:
  • 5+ years of recent ServiceNow experience with diverse hands-on work experience administering core platform support and development activities.
  • In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD, etc).
  • Certification in ServiceNow system administration is highly desirable; ITIL Foundation certification or related experience preferred.
  • Strong verbal/written communication, problem-solving, analytical, and independent judgment skills to support an environment driven by customer service and teamwork.
Education and Certifications:
  • Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.
  • ITIL Foundation & ServiceNow Administration Certification preferred.
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