ServiceNow Administrator - Directviz Solutions : Job Details

DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs.

At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today!

We are seeking a skilled and certified ServiceNow Administrator to support the design, configuration, deployment, and ongoing maintenance of the ServiceNow platform. The selected candidate will be responsible for delivering high-quality solutions using ServiceNow modules, including SecOps, IRM, and CAM, with an emphasis on automating NIST RMF activities. This role requires expertise in ServiceNow best practices, strong problem-solving skills, and a commitment to Agile methodologies.

Responsibilities:

• Gather requirements, design, configure, test, and deploy ServiceNow modules and solutions.
• Perform operations and maintenance (O&M), development, modernization, and enhancements (DME) of the ServiceNow platform.
• Integrate enterprise tools and cloud services, such as AWS, Azure, and Salesforce, into the ServiceNow platform.
• Create and maintain reports, dashboards, and views to support various data consumers.
• Manage and resolve incidents, including performing detailed testing to ensure functionality.
• Configure and implement no-code update sets, such as picklist updates and non-workflow-related service requests.
• Ensure full compliance with security requirements, including security group and user administration.
• Collaborate with teams using Agile practices to meet project deliverables.
• Support the system's resiliency, performance, and Authority to Operate (ATO) compliance.

Qualifications:

• 5-7 years of experience as a ServiceNow Administrator.
• ServiceNow Administrator Certification is required.

• Proven experience in creating reports, dashboards, and views within ServiceNow.
• Demonstrated ability to resolve incidents and conduct thorough testing.
• Proficiency in configuring and implementing no-code update sets.
• Comprehensive knowledge of security group management and user administration within ServiceNow.
• Experience in supporting enterprise tools and cloud service integrations.
• U.S. Citizenship is required.

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours.
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds.
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team.
• Learns and memories routine tasks.
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.