ServiceNow - CSDM SME - Hexaware Technologies : Job Details

ServiceNow - CSDM SME

Hexaware Technologies

Job Location : Dhs,VA, USA

Posted on : 2025-06-13T20:32:13Z

Job Description :
Job DescriptionJob Location:
  • McLean VA or Plano TX.
Required Experience:
  • 18-22 years of experience is required.
Responsibilities:
  • Candidate must lead the design, implementation and management of the CMDB & CSDM using ServiceNow.
  • Candidate must collaborate with stakeholders, manage, mentor the team, providing guidance and support to ensure successful CSDM implementation.
  • Candidate must oversee the integration of CSDM with other systems, interfaces, ensuring seamless operation and data consistency.
  • Candidate must act as the primary point of contact for all CSDM-related inquiries, providing expert advice and solutions to stakeholders.
  • Candidate must develop, maintain comprehensive documentation for CSDM processes, configurations and interfaces.
Essential Skills:
  • The ideal candidate should have extensive experience in designing and executing the CSDM in a diverse system environment.
  • Candidate must have experience in defining and designing Service Models as per the CSDM framework, including maturing all domains (Foundation, Build, Design, Manage Technical Services, Sell/Consume).
  • Candidate must have strong proficiency in ServiceNow, particularly in CSDM, Service and Application Portfolio Management, CMDB.
  • Candidate must have the ability to design lifecycle and governance processes for established CSDM Classes.
  • Candidate must have proficiency in managing interfaces and integrations with ServiceNow to ensure seamless operation, data consistency.
  • Candidate must be skilled in interacting, conducting brainstorming sessions with Business Stakeholders, including Application Owners, Service Owners and IT Operations.
  • Candidate must have exceptional leadership skills to manage teams, mentor members and guide successful CSDM implementation.
  • Candidate must have the ability to effectively collaborate with stakeholders and act as the primary point of contact for CSDM-related inquiries.
  • Candidate must have experience in conducting trainings, awareness sessions on CSDM adoption and related automation use cases.
  • Candidate must have a proven ability to handle the design, implementation and maintenance of CSDM processes.
  • Candidate must have excellent organizational skills to oversee CSDM integration and ensure seamless workflows.
  • Candidate must have the ability to ensure data consistency across integrated systems.
  • Candidate must have extensive experience in designing, implementing and managing CSDM in diverse system environments.
  • Candidate must have proven experience in developing and executing CSDM in a large multi-system environment.
  • Candidate must have excellent leadership and team management skills.
  • Candidate must have the ability to effectively communicate complex technical concepts to non-technical stakeholders.
  • Candidate must have experience in managing interfaces and integrations with ServiceNow.
  • Candidate must have excellent organizational and project management skills.
Good to have Skills:
  • Candidate should have familiarity with ITIL (Information Technology Infrastructure Library) frameworks and best practices.
  • Candidate should have experience with ServiceNow Discovery and Service Mapping tools.
  • Candidate should have knowledge of cloud platforms (e.g., AWS, Azure, GCP) and their integration with ServiceNow.
  • Candidate should have an understanding of data governance and data quality management principles.
  • Candidate should have exposure to DevOps practices and tools for continuous integration and deployment.
Essential Qualification:
  • Bachelor's degree in Computer Science, Information Technology, or a related field is required.
Apply Now!
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