Services Supervisor - Grainger Businesses : Job Details

Work Location Type: Onsite As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results. Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years. You WillThe Supervisor Onsite Services reports to the Manager Onsite Services and will lead a team and oversee all Onsite services (KeepStock - our customer managed inventory solution) within a specific geography and customers. Ensure execution of the onsite services activities through demonstrated leadership in the areas of talent excellence, customer service, sales growth, and cost to serve. KeepStock Management/Leadership:Coach a team of 4-9 Onsite Representative and Specialists to maintain customer accounts within in a geography or customer and stock and organize products on time using essential tools and metricsSelect, coach, and retain a diverse teamSet the example and coach leaders in their understanding and commitment to live the Grainger values while creating positive team member engagementFinancial Performance/Resource Management:Manage KeepStock projects in the service geography focused on improving productivity and profitability of the KeepStock offering.Ensure proper solutions and resources are being offered/deployed to customers. Partnerships to influence Growth:Partner with the sales team, providing expertise in Keepstock offer to help sales team to exceed incremental sales growth expectations to meet Return on investment for KeepStock sites.Maintain customer relationships and partner with the sales & branch teams to identify and address service opportunities.Be a strong KeepStock advocate by building an internal network with local Customer Service, Sales, Supply Chain and Consulting collaboratorsYou Have3+ years relevant experience of retail, manufacturing or industrial business experience ideally with some leadership experience.Associates degree or equivalent experienceUnderstanding of financial and economic concepts to perform the P&L tasks.Situational leadership experience in a matrixed environment and lead others not directly within span of controlExperience building and sustaining partnerships and teams.Strength in process improvement, ownership and control and project management.Ability to be in the field three days a week in the Madison area coaching your team members.Rewards and Benefits:With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members individual needs. Check out some of the rewards available to you at GraingerMedical, dental, vision, and life insurance plansPaid time off (PTO) and 6 company holidays per yearAutomatic 6% 401(k) company contribution each pay periodEmployee discounts, parental leave, 3:1 match on donations and tuition reimbursementA comprehensive set of emotional, financial, physical and social wellbeing programs We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.