Shelter Coordinator - The Salvation Army Central Territory : Job Details

Join our dedicated team at the Quincy Salvation Army Emergency Shelter, where we provide crucial support and a safe haven to those in need. Our emergency shelter is dedicated to offering a welcoming and secure environment for individuals and families experiencing homelessness.As our Shelter Coordinator, you will play a critical role in creating a safe, supportive, and welcoming environment for clients in our Emergency Shelter. In this hands-on position, you will oversee daily operations, leading a team of Shelter Monitors to ensure high-quality care and seamless adherence to shelter policies. This role goes beyond routine oversight - you'll collaborate with our Regional Social Services Director to recruit, train, and develop Shelter Monitors, setting the foundation for a compassionate and skilled team. Your growing knowledge of community resources and life skills education will empower our clients to take meaningful steps toward stability and independence. With occasional coverage of shifts, you'll stay closely connected to the needs of our clients and contribute directly to our mission.Shifts: Primary schedule is anticipated to be Monday-Friday 9:00am-5:00pm, but will be determined by Regional Social Services Director based on shelter needs. Ability to work flexible hours, including mornings, evenings, weekends, and holidays to cover gaps in staffing is required.Status: Full-time non-exempt, 40 hours/weekKey Responsibilities:

• Oversee day-to-day shelter activities, ensuring a safe and supportive environment.
• Create and maintain a welcoming, stable environment for all shelter residents. Address any issues related to safety, security, or shelter policies.
• Enforce all shelter policies and procedures for programs and services by always ensuring safety is being maintained and intervening when necessary to resolve issues.
• Respond to client concerns, providing emotional support and referrals for services as appropriate.
• Maintain cleanliness, hygiene, and health standards throughout the facility.
• Ensure that the needs of residents are met, including basic care, safety, and hygiene.
• Complete documentation and assessments, ensuring client files are maintained, accurate, and compliant within the Homeless Management System (HMIS), as well as the Emergency Shelter's funding sources and The Salvation Army's expectations.
• Provide guidance and leadership to a team of Shelter Monitors.
• Assist the Regional Social Services Director with recruiting, hiring, and evaluation of Shelter Monitors.
• Assist with the intake and discharge processes, including completing necessary paperwork and welcoming individuals into the shelter.
• Coordinate staffing schedules, always ensuring adequate staff coverage. This includes performing shelter monitor duties during gaps in staffing coverage.

What are We Looking For?

• Associate's degree required. Bachelor's degree in Social Work, Human Services, or a related field preferred.
• Two (2) years of related work experience in residential or mental health setting.
• One (1) year of supervisory experience preferred.
• Experience in shelter or residential programs, ideally with a focus on vulnerable populations.
• Ability to foster a supportive, safe environment and remain calm in challenging situations.
• Knowledge of community resources and an interest in life skills education.
• Excellent communication and interpersonal skills, with a commitment to treating clients and colleagues with respect.
• Compassionate and nonjudgmental attitude towards individuals experiencing homelessness.
• Ability to handle challenging situations with composure and professionalism.
• Basic computer skills to assist with data entry and record keeping.
• Ability to work flexible hours including some nights, weekends, and holidays as needed.

Why Should You Join Our Team?We offer a robust benefits package designed to support your well-being and provide you with peace of mind.

• Comprehensive Insurance Coverage: Enjoy health, dental, vision, hearing, life, short-term disability, and long-term disability insurance with low premiums.
• Flexible Spending Account (FSA): Set aside pre-tax dollars for elligible health and dependent care expenses.
• Paid Time Off: Generous paid time off including vacation, sick leave, and 14 paid holidays annually, with one floating holiday to use at your discretion.
• Free Kroc Membership: Take advantage of a complimentary Individual or Family membership to the Kroc Center (taxable fringe benefit applies).

About the Salvation Army: The Salvation Army believes in faith put into action and making life better for others. Our services meet physical, emotional and spiritual needs to rebuild lives and create lasting change. Help is given freely and without discrimination, while preserving the individual's dignity. We're here to change lives, one at a time. The Quincy Area Command serves Adams, Pike and Brown counties in Illinois and Marion, Ralls, Lewis, Shelby and Monroe counties in Missouri as well as transients who have come to our community and find themselves in a homeless situation. It is the goal of our program to equip our residents with the knowledge and life skills development needed to find employment and suitable, affordable housing that they might become self-sufficient individuals. The Emergency Shelter can accommodate up to 20 people with rooms dedicated to single men and women as well as families. The building also includes our Family Services programs and Food Pantry/Breadline.The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice systems, and/or people without a college degree are encouraged to apply.*The Salvation Army work sites are Drug & Alcohol Free Workplaces, and are totally free of the use, possession or working under the influence of illegal drugs and alcohol.*The Salvation Army, as a church, is exempt from participation in federal and state unemployment insurance programs. Upon termination, employees are not eligible for Unemployment Compensation.