Shelter Guest Advocate - GOSPEL RESCUE MISSION : Job Details

DescriptionQualifications:

• Required: minimum high school diploma or GED.
• Required: 3-plus years of experience in behavioral assessments, client advocacy, social work, providing expedient customer service, and clerical processes.
• Proficient listener, problem solver, and meticulous attention to detail.
• Proficient computer abilities using Microsoft Office and web-based management systems.
• Creates an environment of social positivity, and a passion to serve people.
• Associate's degree or postsecondary certificate from a college or vocational school, a plus.
• Maintain a valid Arizona Driver's License and must have a clean driving record.
• Bilingual English/Spanish a plus.
• Must be evangelical Christian, living a life dedicated to Christ, and be an instrument of God's love, grace, hope, and forgiveness to all.

Employment Status:

• Full-time 40 hours per week nonexempt; eligible for paid time off; eligible for benefits
• Evening Shifts Only
• Anticipate Flexible Schedules

Reports to:

• Shelter Advocates Manager

14.33 per hour Vacation Level: 2 RequirementsResponsibilities & Duties Under the leadership of the Shelter Advocates Manager, the Shelter Guests Advocate supports our guests by walking them through the process of transitioning from homelessness to self-sufficiency. This includes providing information and resources, answering questions, and responding to requests to help ensure 7-day to 90-day shelter guests' needs are met according to the shelter program services offered at Gospel Rescue Mission. Shelter Guest Advocate Services

• Warmly greet all guests, including but not limited to visitors, volunteers, vendors, staff, guests, donors, community groups, church groups, and public officials.
• Establish and build healthy Christ-honoring relationships with guests while maintaining professional boundaries, including guest confidentiality
• Pray with, advise, and direct the efforts of guests relating to spiritual, personal, and program needs
• Under the leadership of the Shelter Advocates Manager and the Director of Program, maintain the Shelter Advocate standard of excellence
• Actively participate in the process of raising the standard and developing the Shelter Advocate Services
• Obtain and maintain current and accurate signed Release of Information forms for guests
• Comply with the HIPAA Compliance and Enforcement, Privacy, and Security Rules, and GRM's Confidentiality Policy
• Maintain thorough and timely guest records in a cloud-based tracking system and document any interactions, concerns, or other pertinent information regarding guests.
• Advocate for guests and collaborate with outside agencies for guest care.
• Assess eligibility, assist New Guest Intakes with enrolling in Housing Search services upon entrance into the program, and develop an individualized plan for each guest.
• Teach basic computer skills, including Microsoft Office Suite, typing, basic internet skills, and use of other programs as appropriate.
• Collaborate with internal or external agencies to develop employment preparation skills and job search plans.
• Identify barriers hindering housing opportunities and identify services, support, or referrals to community resources.
• Approve guest passes as appropriate.
• Monitor the progress of the guests' individualized plan and ensure that goals and objectives are met.
• Assist guests with transportation as needed.
• Provide written correspondence as needed.
• Provide crisis intervention and conflict resolution as needed.
• Lead guests in program and accountability processes.
• Check and respond promptly to voice mail and email.
• Participate in group outings and special events.
• Assist with breathalyzer and urinalyses as needed.
• Provide support/coverage in the event of staff absence, as directed.
• Assist and support all volunteers as needed.
• Teach classes.
• In a moderate to fast pace, achieves weekly, monthly, quarterly, and annual success goals (and others) as approved and by GRM benchmarks and strategic plan
• De-escalate adverse situations, both physically and emotionally, and appropriately redirect or initiate other measures to control behavior by providing appropriate crisis intervention and conflict resolution as needed.
• Attend professional training and networking opportunities as directed.
• Attend staff meetings or other meetings as directed.
• Perform other duties as assigned.

Physical Demands:

• This individual will be exposed to individuals who are ill and/or contagious and must take precautions to ensure the health and safety of everyone. Ability to use a phone, computer, printer, copier, and other standard office machinery. Frequent use of Microsoft Office products and web-based software. Requires frequent sitting, standing, and walking; and lifting, carrying, pushing, and/or pulling objects weighing up to 50 pounds.

Mental Demands:

• The population we serve is typically in crisis. This can cause emotional stress and compassion fatigue. GRM highly promotes employee self-care.

It is the policy of Gospel Rescue Mission to complete a background check, drug test and motor vehicle authorization on applicants in the conditional offer stage. Employees of Gospel Rescue Mission Choose To Participate in our Grace Based Environment by:

• Role modeling Christ-like attributes and values through our personal actions, words, and attitudes.
• Maintaining a safe, transparent, and healing environment that is based on Grace, Truth, and Love, and encourages trust and authenticity without fear.
• Embracing the accountability process, that leads to self-evaluation personally and for guests.
• Teaching and mentoring guests in every opportunity by using Biblical precepts.
• Building healthy, loving, and compassionate relationships with guests, and staff while establishing healthy and safe boundaries.
• Maintaining a personal lifestyle of integrity, honesty, and responsibility.
• Praying with guests, and staff.
• Agreeing in principle and in practice with the statements of Vision, Mission and Values of the Gospel Rescue Mission of Tucson.