Job Location : Hayward,CA, USA
About the job Shelter Operations Supervisor (COH) DescriptionDEFINITION Under direction of the Animal Services Administrator, assumes supervision of all Animal Services Bureau staff and daily operations, to include front office, volunteers, kennel and field personnel. Provides direct supervision to kennel staff in the areas related to receiving, care, cleaning, feeding, behavior evaluation, administration of euthanasia and maintenance of the facility. Provides supervision of shelter staff in assisting the public with adopting and claiming lost or stray animals. Provides functional supervision of Animal Services front office and field staff. Responsible for training and evaluation of shelter staff; assists with development and implementation of policies and procedures. May act in the absence of the Animal Services Administrator.DISTINGUISHING CHARACTERISTICS This is the advanced journey level class in the Animal Services Bureau. Positions at this level are distinguished from the other classes within the division by the level of responsibility assumed. Employees perform the most difficult and responsible types of duties assigned to the division including providing technical and functional supervision over Animal Services personnel. Employees at this level are required to be fully trained in all policies and procedures of the division.SUPERVISION RECEIVED Direct supervision is provided by the Animal Services Administrator.SUPERVISION EXERCISED Exercises functional and technical supervision over Animal Services Bureau internal and field staff. Essential Duties Duties may include but are not limited to the following: Supervises Animal Services Bureau personnel in the completion of assigned duties. Assists in the development, implementation and maintenance of procedural manuals and training programs for Animal Services Bureau Personnel. Supervises the training and work of assigned personnel. Evaluates employee performance; works with employees to correct deficiencies and recommends disciplinary action where necessary. Assists with the selection of new hires. Prepares work schedules and assigns personnel to various tasks. Resolves disputes over potential adoptions and redemptions. Responds to public inquiries and complaints. Refers major non-routine problems to the Administrator as appropriate. Coordinates veterinarian exams and maintains accurate treatment records. Administers medication and vaccinations. Selects animals for adoption, transfer or euthanasia. Directs or performs euthanasia procedures on animals as required. Acts as a liaison with local rescue groups, the Societies of Prevention of Cruelty to Animals, and Humane Societies. Maintains accurate inventory of impounded animals and statistical information. Assists public in claiming or adopting animals. Acts as Animal Services Administrator as required. Provides supervision and assistance as required to front office and field staff. Monitors and orders supplies required for kennel and field operations. Maintains accurate inventory of federally controlled substances. Performs related work as necessary.JOB RELATED AND ESSENTIAL QUALIFICATIONS Knowledge of: