Sheriff's 911 Call Dispatcher - Sacramento County : Job Details

Sheriff's 911 Call DispatcherPrint ('s 911 Call DispatcherSalary$68,423.76 - $83,185.92 AnnuallyLocationSacramento, CAJob TypePermanent Full-TimeJob Number29010-EDepartmentSheriffOpening Date02/04/2021Closing Date12/6/2024 5:00 PM PacificDescriptionBenefitsQuestionsThe PositionThis is a continuous filing exam. The filing cut-offs are at 5:00 pm on:8/2/24, 10/4/24, 12/6/24 (final cut-off)Receives telephone reports of emergency and non-emergency incidents from Sacramento County residents, contracting cities, and local, state and federal jurisdictions.Examples of Knowledge and AbilitiesKnowledge ofModern office equipmentProper English usage, grammar, punctuation, spelling, vocabularyModern dispatch equipmentReport writing techniquesMajor streets, highways, and districts in Sacramento CountyAbility toSpeak English clearly and conciselyRemain calm and courteous while dealing with the public under stressful circumstancesDeal with highly stressful situationsTake accurate notes and prepare concise reports using information from callersOperate modern office equipmentRead maps to identify major geographical points and streets in Sacramento CountyOperate communications equipment used by the Sheriff's DepartmentAnalyze situations accurately and take effective actionFollow written and oral directionsLearn relevant laws, rules, and regulationsEmployment QualificationsMinimum QualificationsOne year of full-time, or equivalent part-time, experience receiving a high-volume of calls, and dealing with the public under stressful situations.Note: Part-time work and volunteer experience in the above pattern may be substituted on the basis of 173.6 hours = 21.7 days = one work month.Certificate: Possession of a valid typing certificate of 40 net words per minute from clear copy. Copy of certificate must be submitted to be eligible for appointment.Note: If the word experience is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.Note: If the minimum qualifications indicate a typing certificate is required, applicants must submit proof. Failure to submit proof of requirements may result in disqualification from the examination. Typing Certificate requirements can be found by clicking here ( or by obtaining the requirements from the Employment Services Division office.Special RequirementsBackground/Criminal History: Candidates will need to pass a security clearance investigation conducted by the Sacramento County Sheriff's Department.Prior to appointment, applicant must successfully pass a medical examination and psychological screening.Must be able to visually distinguish between red, green, and orange colors.Normal hearing in both ears, and good eye/hand coordination and finger dexterityHours of Work: Applicants must be willing to work shift assignments, holidays, and weekends as required.Some positions in this class may require the ability to speak, read and/or write fluently, and to understand a language other than English.When required, these special skills may be used in performing such tasks as the following:Receives information by telephone or in person concerning incidents, crimes, or requests for law enforcement related services from persons whose speaking and understanding of English is limited.Provides information concerning incidents and law enforcement related services to persons whose speaking and understanding of English is limited.Probationary PeriodThe probationary period for this classification is twelve (12) months.Application and Testing InformationAPPLICATIONQualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here ( to apply.County of SacramentoDepartment of Personnel ServicesEmployment Services Division700 H Street, Room 4667Sacramento, CA 95814Phone (916) ###-####; 7-1-1 California Relay ServiceEmail [email protected] Mail Code: 09-4667www.SacCountyJobs.netEmployment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.A resume may be included with your application, however it will not substitute for the information requested on the application.SUPPLEMENTAL QUESTIONNAIREApplicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked Supplemental Questions . Please be descriptive in your response.Note: Responses of See Resume or See Application , or copy and paste of work experience are not qualifying responses and will not be considered.Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.If you have no experience, write no experience for the appropriate question.For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.FORMULA RATE EXAMINATION (Weighted 100%)All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.FREQUENTLY ASKED QUESTIONSClick here ( for Frequently Asked Questions (FAQ's)For information regarding County jobs:www.saccountyjobs.netSacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change.We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at [email protected] or 916-###-####, CA Relay 711EMPLOYEE BENEFITSAs an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP).GENERAL BENEFITS:Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net.TEMPORARY POSITIONS:Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions.SALARY STEP INCREASES:The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained.PAY:All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty.VACATION:Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days.HOLIDAYS:14.5 holidays per year as recognized.SICK LEAVE:Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit.PARENTAL LEAVE:Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations.TUITION REIMBURSEMENT:Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement.RETIREMENT:Social Security and Sacramento County Employees' Retirement System coverage.HEALTH INSURANCE:The County offers a variety of health plan design options to fit individual needs.DENTAL INSURANCE:The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person.LIFE INSURANCE:The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction.DEFERRED COMPENSATION:The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal.EMPLOYEE ASSISTANCE PROGRAM:The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as:Legal Advice/Difficult DecisionsMarriage or Family RelationshipsFinancial or Credit Worries/Elder CareAlcohol and Drug AbuseWELLNESS INCENTIVE PROGRAM:The County will recognize and award time off to eligible employees who maintain an excellent attendance record.FLEXIBLE SPENDING ACCOUNT:The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses.DEPENDENT CARE REIMBURSEMENT ACCOUNT:Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working.MEDICAL REIMBURSEMENT ACCOUNT:The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan.WORKERS' COMPENSATION:In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California.SACRAMENTO CREDIT UNION:The credit union offers loan facilities and systematic saving plans through payroll deduction.SELECTION AND PLACEMENTSacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age.Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations.MINIMUM QUALIFICATIONS:Please read carefully the Minimum Qualifications section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. Experience means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.PROMOTIONAL EXAMINATIONS:If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications.OPEN EXAMINATIONS:Any person who meets the minimum qualifications may apply.CONTINUOUS FILING EXAMINATIONS:Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received.ELIGIBLE LISTS:Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists.EXAMINATION RATINGS:Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director.APPEAL PROCESS:Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination.Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) ###-####. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate.FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): INFORMATIONVETERAN'S PREFERENCE:Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. Disabled Veteran means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service.Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule reserve status does not constitute active duty.CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT:As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment.CONFLICT OF INTEREST CODE:Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest.CONCURRENT EMPLOYMENT:No employee may concurrently occupy more than one County position.SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION):Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that:Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, andThe certification of eligibles who possess special skills have been approved by the Civil Service Commission.PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING:The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant.DRIVER LICENSE:Possession of a valid California Driver License may be required for some positions.PROBATIONARY PERIOD:Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months.AGENCY SHOP/FAIR SHARE FEE:Some positions require, as a condition of continued employment, that the person either:Become a union member;Pay a fair share fee to the union; or,Meet specific requirements under which an equivalent amount must be paid to a charity.FINGERPRINTING AND CRIMINAL RECORD CHECKS:Fingerprinting and criminal record checks are required for some positions.01The following Supplemental Questionnaire is the Civil Service Exam for this position and will be used to determine your exam score.Note: The Supplemental Questionnaire and the Application are administered as two separate documents. The Application is used only to determine if the minimum qualifications are met; and the Supplemental Questionnaire will be used only to determine your exam score.In order to receive every consideration in the selection process, you must complete all questions with concise but detailed answers and provide all requested information. Each answer will be scored separately. References such as 'See Resume' as a response will not be scored.By continuing in the exam process, you are certifying that all information provided in the Supplemental Questionnaire is true to the best of your knowledge.I have read and understood the above instructions.02Select the one box that best describes how you meet the minimum experience requirements for the Sheriff's 911 Call Dispatcher position.Note: Part-time work and volunteer experience may be substituted on the basis of 173.6 hours equals 21.7 days--equals one (1) month.I have one (1) or more years of experience, or equivalent part time experience, receiving a high-volume of calls, and dealing with the public under stressful situations.I do not meet the minimum requirement for the position.03To demonstrate that you meet the minimum requirements for the position, you must submit an acceptable typing certificate certifying your typing proficiency. Additionally, acceptable typing certificates must be printed on the letterhead of the issuing authority and must provide all of the following:Your full nameIssue date of no more than five (5) years of the date of submittalIssuing agency/organizationTyping speed (e.g. net words per minute, adjusted words per minute, etc.)Select the one box that best describes how you meet the typing certificate requirement for the position.I reviewed the typing certificate requirements and have already submitted the required valid typing certificate demonstrating that I meet/exceed the typing requirement of 40 net words per minute.I have reviewed the typing certificate requirements. I understand that I must submit my typing certificate to be eligible for appointment and to demonstrate that I meet the minimum qualifications.I do not meet the typing requirement for the position.04I have read the General Requirements and Other Requirements as stated on the job announcement.Yes.05Candidates who are selected for hire must successfully pass an extensive law enforcement background investigation. Select the box that acknowledges your understanding of the background requirements.I understand that if I am considered for hire that I must submit the documentation required for the background and that successful passing of the background investigation is required prior to appointment.06The dispatch call center operates 24 hours per day, seven days per week, and 365 days per year. Incumbents will be required to work irregular shifts as well as on dates of personal significance (e.g. birthdays). Select the one box that acknowledges your understanding of the scheduling requirements for this position.I understand that incumbents are required to work irregular shifts, to include evenings, nights, weekends, and holidays.07Select the one box that best describes your paid experience. If you have no relevant experience, select none.None.I have experience working for a law enforcement agency (e.g. Sheriff's/Police Department) and/or the military in a position with substantial contact with customers or members of the public.I have experience working for a public entity in a position with substantial contact with customers or members of the public.I have experience working for a non-profit/private corporation in a position with substantial contact with customers or members of the public.08Select all the boxes for which you have experience. If you have no experience, select none.None.Differentiating between routine, priority, and emergency messages/calls/situations.Providing information to customers or end users regarding reports of incidents, crimes, and/or requests for services.Operating teletype, teletypewriter/telecommunication devices, or computer/communications systems for the hearing impaired.Responding to requests and logging activities/calls.Maintaining, retrieving, or sending information via databases.09For each of the boxes you selected in the previous question, detail your experience. Provide your employer(s), dates of employment, your job title(s), and your role and responsibility for each selection. If you have no experience, write none.10Select the one box that best describes your experience working in a fast-paced environment in which you were responsible for multitasking while communicating with others. If you have no experience, select none.None.I have one (1) year or less experience.I have one (1) or more but less than two (2) years of experience.I have two (2) or more years of experience.11Select the one box that best describes your experience working in a position(s) that involved constant interactions with the general public. If you have no relative experience, select none.None.I have one (1) year or less experience.I have one (1) or more but less than four (4) years of experience.I have four (4) or more years of experience.12Select all of the boxes for which you have one (1) or more years of full-time experience working directly with customers/members of the public. If you have no relative experience, select none.None.De-escalating hostile/upset customers/members of the public in a face-to-face setting.De-escalating hostile/upset customers/members of the public via phone.Working directly with customers/members of the public who are upset with you and/or your actions.Communicating policies, procedures, laws, and/or actions to upset or hostile customers/members of the public.13Select the one box that best describes your work experience obtaining critical information via phone and/or other communications devices. If you have no relative experience, select none.None.I have one (1) year or less of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.I have one (1) or more but less than two (2) years of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.I have two (2) or more years of experience; my experience includes the direct responsibility for obtaining critical information via communications devices.14Describe your experience working directly with members of the public. In your response, detail all experience working in stressful environments as well as all experience working in an environment in which you received a high volume of calls. If you have no relevant experience, write none.15Select all of the boxes for which you have experience and are proficient. If you have no relative experience, select none. Please note that you may be required to demonstrate your proficiency during the hiring process.None.Utilizing specialized software systems and modern office equipment.Establishing control over highly stressful emergency situations.Writing reports in adherence with established guidelines.Utilizing modern dispatch equipment.Executing written and oral instructions.16For each of the boxes selected in the previous question, detail your experience and proficiency. Provide your employer(s), dates of employment, your job title(s), and your role and responsibility with each selection. If you have no experience, write none.17Select the one box that describes your current valid California Driver License.None.I have the ability to immediately obtain a California Class C Driver License.I possess a California Class C Driver License or higher.I do not possess nor have the ability to obtain a California Class C Driver License.18The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment must pass a drug test administered by the County and at no cost to the applicant.I understand, if offered conditional employment, I will be subject to a drug test administered by the County as described in Sacramento County Personnel Ordinance Section 2.78.030.YesNo19Select the one box that best describes whether you have attended a career fair and/or job event where you have interacted with representatives from Sacramento County.Attended in the last one (1) – three (3) months.Attended in the last four (4) – six (6) months.Attended in the last seven (7) months – one (1) year.Attended an event more than one (1) year ago.Have attended a career fair and/or job event but did not interact with Sacramento County representatives.Have not attended a career fair and/or job event.20List the following for the career fair and/or job event you attended: • Name of event • Location of event • Month and year of event If you have not attended an event where you interacted with representatives from Sacramento County, please type None .Required QuestionAgencyCounty of SacramentoAddress700 H Street, Room 4667 Sacramento, California, 95814Phone(916) ###-####Website verify your email address Verify Email