Shift Lead 1 2nd Shift - Design Group Americas : Job Details

JOB SUMMARYMonday-Friday 8am-5pmResponsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiriesESSENTIAL DUTIES AND RESPONSIBILITIESRespond to customer inquiries to Radwell by phone, email or through other meansManage sale opportunities for all product; perform all sales tasks necessaryto turn opportunities into billable salesSource products for manufacturers not currently supplied by Radwell (new products)Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possibleCorrespond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional mannerEnsure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other meansEnter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessaryMeet minimum daily standards for quotes and other sales output expectationsBuild new customers in sales order processing systems; capture complete and accurate information for new and existing customersInteract with all departments within Radwell to effectively meet customer commitmentsPerform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing databaseAssist in business system database cleanup and ongoing maintenancePro-actively develop new business through outgoing customer calls and other meansMay be modified from time to time. Other duties, tasks and work may be assigned**METRICS** - Quotes per dayMonthly Invoice Volume generated: Minimum Volume $200,000Quote: Order RatioOutbound CallsInvoiced Dollars GeneratedCalls TakenQUALIFICATIONSMust understand the sales cycle; ability to understand the Radwell International sales cycleStrong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment**KNOWLEDGE & SKILLS REQUIRED **Strong Computer proficiencyProficiency using e-mail, the internet, Microsoft Office, and other computer toolsAbility to multi-taskAbility to work at fast paceAttention to detailProblem solving abilitiesGood communication skillsAbility to sell**EDUCATION & EXPERIENCE **Previous sales experience in a related environment or a college degree in business or a related field of studyPHYSICAL DEMANDSThis is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)BONUS/COMMISSION PLANEligible for commission after successful completion of introductory 90 days.EMPLOYEE EVALUATION SUMMARYEmployee will be evaluated on quantitative productivity levels regarding amount of sales that result from actions, number of items processed/followed-up and related activity.The employee will also be evaluated according to customer satisfaction levels as identified by customers through our survey system and other feedback mechanisms. In addition to regular coaching, employee will receive the following written evaluations:Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employee has sufficiently met and performed the job requirements, and will indicate whether employment will continueMonthly Reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activityAnnual Reviews – Employee will be given a formal regular annual review, which assesses productivity and demonstrated business skills and accomplishments for the previous period.Required SkillsRequired Experience