Shift Lead - Cedar Hills - Salt & Straw : Job Details

Who We Are

Shift Lead Cedar Hills - $16.75 + $10.75 average tips per hour!

From our humble beginnings to becoming a beloved spot in our community, our story is one of innovation, community, and the pursuit of the perfect scoop. Each flavor tells a story, and every cup holds more than just ice cream—it holds memories, smiles, and moments of pure joy. Our mission is to reinvent the ice cream experience for the world with unexpected discovery and moments of full-faced attention.

An Ever-Changing MenuWe pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors to surprise and delight our customers.

Our Values

At the heart of our identity is a story that resonates with every scoop—a narrative steeped in passion, quality, and a relentless commitment to excellence. Our mission is not just to serve ice cream, but to embody and share values that enrich every interaction and experience.

Create the Unbelievable: We strive to transcend ordinary limits, turning imaginative ideas into tangible delights that surprise and enchant our guests. Each flavor and every scoop is an invitation to explore wonders beyond the ordinary.

Show Up Generously: Our generosity goes beyond servings and smiles; it's about giving our time, attention, and care wholeheartedly to our community and team members. We believe the most generous act is to serve joy and satisfaction in every cup.

Act with Thoughtful Curiosity: We encourage a culture where questions lead to discoveries, and discoveries lead to innovation. Our journey is fueled by a curiosity that is as thoughtful as it is voracious, always seeking to learn, improve, and perfect.

Share Human Kindness: In every scoop, in every interaction, we share more than just ice cream—we share human kindness. It's the ingredient that makes every flavor richer and every moment sweeter. Our shop is a haven for warmth, respect, and genuine care for one another.

Make It Count: Every day, every scoop, and every smile is an opportunity to make a positive impact. We don't just count the scoops; we make every scoop count towards creating memorable experiences, fostering joyful moments, and building lasting connections.

These values are the sprinkles on top, guiding us in creating memorable experiences for everyone we serve. They are the foundation of our brand and the guiding light for our team, ensuring that our vision—to create happiness through moments of wonder—is realized in every scoop, every smile, and every shared moment. Our commitment to these principles shapes the culture of our workplace.

Joining Our Team

You're the Scoop we have been missing!

Position Summary/Objective of job:

The Shift Lead position is responsible for supporting shop leadership by running the floor, leading the Scoopers, and monitoring daily operations within the shop. They ensure completion of daily shop tasks and responsibilities. This role largely runs the FOH, allowing other leaders to complete additional operational tasks in the BOH. Ensures the daily/hourly checklists of the shop are completed, allowing the AGM and GM to focus on additional operational necessities of the shop. Shift Leads contribute by keeping everyone on track and leading by example. They give helpful tips to new Team Members, correct any errors made by a Scooper, and lend a helping hand anywhere that is needed.

Qualities We CherishWe're looking for individuals who share our passion for excellence, creativity, and a positive attitude. Your unique talents are the secret ingredients we need.

Working & Team EnvironmentOur team thrives in a supportive, dynamic environment where creativity and collaboration are encouraged. We believe in making work enjoyable and fulfilling. Join a space where everyone counts, and every role matters. Together, we create an atmosphere that's as warm and welcoming as our shops.

Benefits & Perks

• Everyday Pay: Optional access to earned wages when you need them, ensuring greater flexibility and peace of mind between paychecks.

• Big Tips: Remarkably high average hourly tips!

• 401(k): Part-time Team Members with Salt & Straw have access to 401(k) benefits through Principal. After completing three months of service, eligible Team Members are automatically enrolled AND receive a company match of 50% of the Team Member deferral percentage, up to 1% of salary.

• Sick Time: Team Members accrue 1 hour of Sick Time for every 30 hours worked.

• Paid Parental: Team Members who meet eligibility requirements receive 12 weeks of paid parental leave at 70% of their salary or hourly rate (up to a bi-weekly max amount of $3,096.15).

• Mental Health Support Program: Our mental health support program offers Team Members and their families free, on-demand access to a licensed mental health professional through various modalities (text, web, in-person, chat, group sessions) 24/7/365 days a year.

• Flexible Work Hours: We offer flexible work hours to support our workforce and promote work-life balance.

• Inclusive Culture: Salt & Straw offers world-class benefits to all Team Members, welcoming individuals into a culture of inclusivity, where they are treated with dignity and respect and feel seen, heard, and cared for.

• Educational Assistance Program: Eligible Team Members can apply for reimbursement of up to $1,800 per calendar year to help offset the cost of tuition, books, or testing for eligible education programs.

• Team Member Discount: Unlock exclusive savings with our 30% Team Member discount.

Qualifications:

• Food handlers card is required within 30 days of start of employment.

• 1-3 years work experience.

• Food industry or customer service experience preferred.

• Must be able to work 1 weekend day every week, and at least 3 shifts a week.

• Available to work at least one closing shift a week with the potential to work as late as 1am.

• Available to work holidays.

• Must be 18 years or older.

Knowledge and Critical Skills:

• Being able to identify issues and proactively resolve and/or bring it up to shop leadership.

• Excellent communication skills are a requirement. Being able to effectively communicate with guests, the rest of the team, as well as LODs to ensure a smooth and successful shift is critical.

• Must be able to train new Team Members with patience, kindness, and humility.

• Ability to work in a fast-paced environment.

• Ability to cooperate well and adapt to change.

• Shift Leads must be able to have a conversation, provide a high level of customer service and talk about our flavors, and give samples comfortably. These positive and upbeat interactions with guests are required throughout a shift.

• Must be able to learn about and discuss our standard flavors and seasonal flavors.

• Good spatial awareness is important due to the constrained space behind the counter.

• Fluency in English.

Physical Demands:

• Walking 50%

• Standing 45%

• Sitting 5%

• Lifting 20%

• Bending, pushing, and pulling 20%

• Lifting up to 30lbs occasionally

Work Environment:

• Walk-in freezer 5% freezer that can be 0 degrees inside

• Waffling fumes 15%

• Working with water 10%

• Outside when line hosting

• Noise-level in the shop can be loud

• Work behind the counter is semi-confined

Food Allergy Warning

Please be aware that this position involves working in an environment where common food allergens may be present. These allergens include, but are not limited to, peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood. If you have any severe food allergies or sensitivities, we recommend that you consider this before applying.

Your safety and well-being are our top priorities. If you have any questions or require additional information, please feel free to contact us.

Equal Opportunity

Salt & Straw offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please contact our HR team at [email protected].

Salt & Straw is proud to be an equal-opportunity employer of all qualified individuals. We will consider all people - BIPOC, women, veterans, and individuals with disabilities no matter their sexual orientation or gender identity. Salt & Straw will consider giving opportunities to qualified individuals with criminal histories when it aligns with federal, state, and local statutes.

Salt & Straw participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

We can't wait to meet you!

#INDSJ