Shift Lead - Taco Bell : Job Details

The shift lead role provides a training ground for restaurant management. Support the AGM & GM by running great shifts in a self-sufficient manner. Take ownership and responsibility to solve problems; seek help from others when appropriate; and be willing to provide help and guidance to others.

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Success Factors:

• Leads by example with high standards in customer service, cleanliness and quality.
• Utilizes resources for effective training and development of team.
• Builds a team through selecting and onboarding new hires.
• Takes absolute pride in everything you do and Taco Bell's values.
• Goal-oriented leader that enjoys a fast-paced environment.
• Values customer service and positively impacting our guest's experience.
• Practices high quality food and cleanliness standards.

Requirements:

• Must be 18 years of age or older.
• Must pass background check criteria and drug test.
• Must have reliable transportation.
• Able to do basic business math.
• Able to stock shelves and coolers.
• Able to oversee and manage subordinate employees and provide direction.
• Able to sweep and mop floors, dust shelves and lift and carry out trash containers and place in an outside bin.
• Able to clean the parking lot and grounds surrounding the restaurant.
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.

Responsibilities:

• Ensuring Consistent Customer Satisfaction.
• Execute the MIC (Manager-In-Charge) Success Routine and ensure responsibilities under People, Customers and Service are completed.
• Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
• Ensure that all employees present a neat clean appearance and wear company uniform.
• Personally demonstrate that Customer needs are the highest priority.
• Ensure food safety, quality and accuracy of orders.
• Resolve customer complaints quickly while maintaining positive customer relations.
• Greet customers with a smile, and be polite and pleasant when speaking with customers.
• Work with urgency.
• Cooperate with peers - work with fellow employees as part of a team, helping others when they need a hand.
• Demonstrate a positive and enthusiastic attitude with co-workers.
• Understand posted work schedule and report to work as scheduled, on time, in uniform and ready to begin tasks. Provide appropriate notice when unable to be at work.
• Understand and use approved time keeping system, including accurately recording all hours worked.

Initiative and Energy:

• Takes action without being told, goes beyond what is simply required and maintains a high activity level.

Developing People:

• Provide regular feedback to the RGM on the performance of Team Members.
• Provide ongoing constructive and complimentary feedback to Team Members.
• Actively participate in the training of Team Members.
• Handle conflicts constructively and work with RGM to achieve resolution.

Company Introduction: At Taco Bell, we've had innovation on our mind since Glen Bell started serving tacos at the first location in 1962 in Downey, California. Since then, we've grown to be a culture-centric, lifestyle brand that provides craveable, affordable Mexican-inspired food with bold flavors. Not only do we provide breakthrough value, we offer quality ingredients and are the first QSR restaurant to offer American Vegetarian Association (AVA)-certified menu items.

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