Shift Lead - Chattanooga Goodwill Industries : Job Details

Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission? We provide education and career services as well as on-the-job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• For Full-time employees:
  • Dental and vision insurance - Company Paid for employee.
  • Basic life insurance – 1.5 times salary, Company Paid for employee.
  • Primary Care through TextCare- Company Paid for household.
  • Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft.
  • Medical Insurance and Health Savings Account.
  • Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year.

What will a Shift Lead do?

• Support Chattanooga Goodwill's Mission, Vision, and Values through actions and decisions that align with organizational guiding principles.
• Maintain agency, employee, and participant confidentiality. Violation may result in termination.
• Punctual and dependable attendance.
• Supervise all store personnel during assigned shifts to ensure operational standards are met.
• Develop, train, coach, and support store associates for career growth within the organization.
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and safety policies.
• Provide excellent customer service to donors and customers.
• Assist and resolve complaints and communicate issues to management.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and timely.
• Attend all required meetings and training.
• Review and adhere to Goodwill Industries of the Greater Chattanooga Area safety policies, and report unsafe conditions immediately.
• Perform other duties as assigned.

Key Knowledge and Experience:

• High School degree or GED, preferred.
• Prior retail or customer service experience preferred.
• 6 months supervisory experience preferred.
• Excellent oral and written communication skills in English; bilingual a plus.
• Proficient in Microsoft Office.
• Ability to adapt to growth and a changing environment.
• Ability to complete and maintain CPR and First Aid certifications.
• Reliable transportation and communication required.
• Availability to work during operating business hours, including days, evenings, holidays, and weekends.

What does it mean to be a member of the Chattanooga Goodwill organization?

• You'll have the satisfaction of knowing that your work is making a difference in your community.
• Our vision is a community where every person can achieve their greatest potential.
• Revenue from our retail stores helps fund our workforce development and community services programs.

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• Open and honest communication.
• Innovation, learning, and development through social enterprise.
• Responsible stewardship of resources entrusted to us.

We invite you to apply to become a part of our friendly, hardworking, and caring group of dedicated employees.

• We are an equal opportunity employer, and all qualified applicants will receive consideration without regard to any characteristic protected by law.