Shift lead - ABM : Job Details

ABM Industries - Shift Lead - Lawrence Township, New Jersey

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Essential Functions

Conducts quality improvement inspections within assigned areas of responsibility.

Ensures quality and satisfaction levels are meeting and/or exceeding expectations.

Assures the highest quality of customer satisfaction.

Assists with training and development.

Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.

Counsels crew members regarding tardiness, absenteeism, work performance, etc., using proper documentation procedures.

Leads and participates in a team to ensure the successful completion of assigned tasks.

Responsible for the running and leadership of the shift in the absence of the Supervisor.

When the Supervisor is present, may be responsible for directing smaller work groups.

Assists the Supervisor and Shift Manager in the direction and supervision of field employees.

Reports performance issues to the Supervisor.

Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Responsibilities

Provides leadership and direction to team members.

Facilitates open communication between field employees and management.

Provides positive coaching to team members.

Assists with the training of housekeeping staff and schedules work assignments.

Assists with making daily and weekly work schedules.

Oversees and performs cleaning operations in assigned building.

Takes care of keys and access cards for the property.

Reports damaged, broken, and out-of-work features/items.

Makes sure premises are secured at all times.

Oversees and performs additional service requests (tag job) in assigned building.

Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.

Coordinates scheduling of cleaning crew.

Oversees quality of jobs and confirms completion with Area Manager.

Provides training to all new hires assigned to the building.

Attends and participates in all meetings and training sessions involving assigned property and crew.

Completes time sheets, validates time sheet accuracy, and delivers time sheets to the office.

Checks supplies, equipment, and chemicals weekly.

Completes order forms completely and accurately.

Coordinates equipment usage and inventories.

Performs all tasks and duties required of your team.

Miscellaneous duties as assigned.

Qualifications

Must be 18 years of age or older.

Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.

Preferred Qualifications

Customer Service Experience.

One year of lead or supervisory experience.

2 years of commercial HVAC experience.

REQNUMBER: 98178

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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