Shift Lead - Walgreens : Job Details

Walgreens Shift Lead - Cranberry Township, Pennsylvania

Job Overview:

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Opens and closes the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of the store for deliveries.

Customer Experience:

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members.

Operations:

Responsible for holding store keys to open and close without management as necessary.

Assists with and coaches team members in the warehouse and vendor ordering process.

Registers all related sales on assigned cash register, including records of scanning errors, price verifications, and voids.

Assists in reviewing order exceptions and reverse logistics.

Maintains accurate inventory counts and ensures compliance with pricing tasks.

Assists with bookkeeping activities as necessary.

Ensures clean, neat, and orderly store condition and appearance.

Assists with separation of food items and stock rotation.

Has working knowledge of store systems and equipment.

Ensures compliance with state and local laws regarding regulated products.

Responsible for bag checks of team members before leaving the store.

Complies with all company policies and procedures.

Completes special assignments and other tasks as assigned.

Training & Personal Development:

Attends training and completes PPLs as requested by the Manager. Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications:

Serves as a liaison between management and non-management team members by communicating assigned tasks when store management is not present. Reports disciplinary issues and customer complaints to management.

Job ID: 1476452BR

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 20260 Route 19, Cranberry Township, PA 16066

External Basic Qualifications:

One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English.

Preferred Qualifications:

Knowledge of store inventory control is preferred.

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