Shift Lead - Banfield : Job Details

SUMMARY OF JOB PURPOSE AND FUNCTIONIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

ESSENTIAL RESPONSIBILITIES AND TASKSThe ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.

Paraprofessional Responsibilities (approximately 80% of time):Live and exemplify the Five Principles of Mars, Inc. within self and team. Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following:

Leadership Responsibilities (approximately 20% of time):Assist Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to the most pets and clients, following all Banfield protocols and practices, as well as all local, state, and federal laws.

HIRING QUALIFICATIONS

COMPETENCIESLeadership, Priority Setting, Approachability, Directing Others, Conflict Management, Customer Focus, Communication Skills, Functional/Technical Skills, Action Oriented, Motivating Others.

CAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task, organizational ability, problem-solving skills, intellectual ability, mathematical ability, computer skills.

ATTITUDES (WILL DO)Initiative, integrity, cooperativeness, flexibility, independence, tolerance for stress/resiliency.

WORKING CONDITIONSAbility to be confident around pets, may require more than 40 hours per week, requires good hand-eye coordination, and ability to lift up to 50 pounds.

EXPERIENCE, EDUCATION AND/OR TRAININGAssociate's degree or veterinary technician certification/licensure preferred, two years experience required, prior supervisory experience preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.