Shift Lead - Walgreens : Job Details

Walgreens Shift Lead - COMMERCE TWP, Michigan

Job Summary: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening the back door of store for deliveries.

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Customer Experience:

Engages customers and patients by greeting them and offering assistance with products and services.

Resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members.

Operations:

Responsible for holding store keys to open and close without management as necessary.

Assists with and coaches other team members in the warehouse and vendor ordering process.

Registers all related sales on assigned cash register, including records of scanning errors and price modifications.

Assists in evaluating and developing displays, including promotional and seasonal merchandise.

Maintains accurate inventory counts and ensures proper pricing signage is displayed.

Assists with bookkeeping activities as necessary.

Ensures clean and orderly store condition and appearance.

Ensures compliance with state and local laws regarding regulated products.

Responsible for bag checks of team members before leaving the store.

Training & Personal Development:

Attends training and completes PPLs requested by Manager.

Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Communications:

Serves as a liaison between management and non-management team members.

Reports disciplinary issues and customer complaints to management.

Job ID: 1431445BR

Company Indicator: Walgreens

Employment Type: Full-time

Job Function: Retail

Full Store Address: 2270 UNION LAKE RD, COMMERCE TWP, MI, 48382

External Basic Qualifications:

One year of prior leadership, supervisory, or retail key holder work experience.

Must be fluent in reading, writing, and speaking English.

Preferred Qualifications:

Prefer knowledge of store inventory control.

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