Shift Lead - Banfield : Job Details

SUMMARY OF JOB PURPOSE AND FUNCTIONIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead will help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

ESSENTIAL RESPONSIBILITIES AND TASKSThe ratio of time spent on leadership duties and paraprofessional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average, the ratio is expected to be about 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician.
• Actively recruit new clients by promoting hospital services.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming and outgoing clients with necessary documentation, information, and instructions.
• Manage finances and maintain accurate balances.
• Ensure the safety of pets, clients, and associates by utilizing safe techniques.

Position Description Shift Lead- Assist with surgery as applicable.- Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.- Conduct administrative functions as necessary.

HIRING QUALIFICATIONS COMPETENCIESLeadership, Priority Setting, Approachability, Directing Others, Conflict Management, Customer Focus, Functional Peer Relationships, Communication Skills, Functional/Technical Skills, Action Oriented, Motivating Others.

CAPABILITIES AND EXPERIENCE (CAN DO)Ability to multi-task, Organizational ability, Problem-solving skills, Intellectual ability, Mathematical ability, Computer skills.

ATTITUDES (WILL DO)Initiative, Integrity, Cooperativeness, Flexibility, Independence, Tolerance for Stress / Resiliency.

SPECIAL WORKING CONDITIONSAbility to be confident around pets. Client needs may require more than 40 hours per week. Working weekends and evenings may be necessary. The noise level is moderately high. Ability to carry out instructions, stand, walk, stoop, kneel, and manipulate up to 50 pounds.

EXPERIENCE, EDUCATION AND/OR TRAININGAssociate's degree or veterinary technician certification/licensure preferred. Two years of experience required, with prior supervisory experience preferred. Medical background with medical terminology training preferred.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation, or National Origin.