SHIFT LEAD POSITION - Horn Holdings : Job Details

SHIFT LEADER:SummarySupervise the cashiers on the shift to ensure quality customer service. Train all new hires in a timely and proficient manner. Maintain cashier skills at all times to efficiently teach and train all cashiers when changes occur to any process, procedure or policy. Operates cash register to itemize and total customers purchases in gas, deli, grocery, beer, liquor, tobacco, lottery, scratch offs, money orders, Cat scale or other retail items by performing the following duties. Make change for all cashiers on shift. Verify all cash drops. Ensure all open/close of shifts are done according to procedure. Maintain inventory control.Essential Duties and ResponsibilitiesInclude the following. Other duties may be assigned.Train and develop all new hiresCollect cash, check, or charge payment from customer, make change for cash transactionsCounts money in cash drawer at beginning and end of work shift to ensure money balances with salesVerify all cash dropsMake change for cashiers as neededEnsure open/close of shifts are done in a timely manner according to policyRecords daily transaction amounts from cash register to balance drawerBags merchandise, issues receipts, and redeems promotional couponsReview price sheets to note price accuracy and changes on gas, deli, beer, liquor, or tobacco and all sale itemsRecords prices and departments in an accurate manner on the register to ensure taxable items and totals are correctStock and clean shelves, and mark prices on itemsUse the register to swipe all identification to sell tobacco, beer, liquor and lottery tickets to ensure of legal age to purchasePromote and ensure customer satisfaction on all purchasesGreet all customers as they enter the storeCompetenciesTo perform the job successfully, an individual should demonstrate the following competenciesLeadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to othersProblem Solving- Identifies and resolves problems in a timely manner. Works well in group problem solving situations; uses reason even when dealing with emotional or difficult customersCustomer Service- Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service or assistance; meets commitmentsInterpersonal Skills- Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under controlOral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification: Responds well to questionsWritten Communication- Writes clearly and informatively; presents numerical data effectively; Able to read and interpret written informationTeamwork- Balances team and individual responsibilities: Gives and welcomes feedback; Contributes to building a positive team spirit: Puts success of team above own interests; Support everyone's efforts to succeed.Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; follows through on commitmentsSafety and Security- Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.Attendance/Punctuality- Is consistently at work on time; Ensures work responsibility are covered when absent; Contacts management according to attendance policy when a situation arises and won't be able to meet scheduled shift.Dependability- Follow instructions, Responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes task on time or notifies appropriate person on an alternate planInitiative- Volunteers readily; ask for and offers help when neededQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Language SkillsAbility to read and comprehend the English language for simple instructions, short correspondence, and memos; Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organizationMathematical SkillsAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.Reasoning AbilityAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Computer SkillsAbility to use cash register, 10-key calculator, count moneyPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand during shift. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawlRequired Certifications and LicensesIt is the responsibility of the shift leader to maintain at all times a valid State and Parish Certifications and/or Licenses. Must have them with them while on duty and presented to management or official when asked.Must maintain the followingAlcohol Beverage ordinance Card ( by Parish)Louisiana Responsible Vendors PermitValid State Identification card or driver's licenseCopy of Social Security Card