Dunkin' Shift Leader in Summerville, South CarolinaDo not wait to apply after reading this description a high application volume is expected for this opportunity.
We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Summary:
Shift Leaders are responsible for:
Coaching Crew Members to execute operational Brand standards.Delivering a great and friendly guest experience.Setting goals and providing job assignments.Motivating others and providing feedback.Responsibilities Include:
Support a respectful team environment.Communicate shift priorities, goals, and results with team members.Support the training of crew members as requested.Provide coaching and feedback to crew members.Create and maintain a guest-first culture in the restaurant.Resolve guest issues.Ensure Brand standards, recipes, and systems are executed.Maintain a safe, secure, and healthy work environment.Drive sales goals and results.Execute restaurant standards and marketing initiatives.Ensure all products are prepared according to Brand standards.Skills/Qualifications:
Restaurant, retail, or supervisory experience.Math and writing skills.Basic computer skills.At least 18 years of age (where applicable).High School diploma or equivalent, preferred.Guest Focus:
Understands and exceeds guest expectations, needs, and requirements.Develops and maintains guest relationships.Displays a sense of urgency with guests.Seeks ways to improve guest satisfaction.Resolves guest concerns by following Brand recommended guest recovery process.Passion for Results:
Sets and maintains high standards for self and others.Consistently meets or exceeds goals.Contributes to overall team performance.Problem Solving and Decision Making:
Identifies and resolves issues and problems.Uses information to make decisions and solve problems.Interpersonal Relationships & Influence:
Develops and maintains relationships with the team.Operates with integrity and demonstrates honesty.You are applying for work with a franchisee of Dunkin, not Dunkin Brands, Inc. or any of its affiliates. If hired, the franchisee will be your only employer.
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