Shift Leader - Dunkin' : Job Details

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.Summary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities Include1. Work in a Team Environmenta. Support a respectful team environmentb. Communicate shift priorities, goals and results with team membersc. Support the training of crew members as requestedd. Provide coaching and feedback to crew members2. Maintain Operational Excellencea. Create and maintain a guest first culture in the restaurantb. Resolve guest issuesc. Ensure Brand standards, recipes, and systems are executedd. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws3. Drive Profitabilitya. Drive sales goals and resultsb. Execute restaurant standards and marketing initiativesc. Manage cash over/short during shiftd. Ensure all products are prepared according to Brand standardsSkills/QualificationsFluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsHigh School diploma or equivalent, preferredCompetencies1. Guest Focusa. Understands and exceeds guest expectations, needs and requirementsb. Develops and maintains guest relationshipsc. Displays a sense of urgency with guestsd. Seeks ways to improve guest satisfaction; asks questions, commits to follow-throughe. Resolves guest concerns by following Brand recommended guest recovery process2. Passion for Resultsa. Sets and maintains high standards for self and others, acts as a role modelb. Consistently meets or exceeds goalsc. Contributes to the overall team performance; understands how his/her role relates to others3. Problem Solving and Decision Makinga. Identifies and resolves issues and problemsb. Uses information at hand to make decisions and solve problems; includes others when necessary4. Interpersonal Relationships & Influencea. Develops and maintains relationships with teamb. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments