Shift Leader - Baskin-Robbins : Job Details

Shift LeaderDunkin' Shift Leader Job SummarySummary:Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities Include* Work in a Team Environment* Support a respectful team environment* Communicate shift priorities, goals and results with team members* Support the training of crew members as requested* Provide coaching and feedback to crew members* Maintain Operational Excellence* Create and maintain a guest first culture in the restaurant* Resolve guest issues* Ensure Brand standards, recipes, and systems are executed* Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws* Drive Profitability* Drive sales goals and results* Execute restaurant standards and marketing initiatives* Manage cash over/short during shift* Ensure all products are prepared according to Brand standardsSkills/Qualifications* Fluent in English* Restaurant, retail, or supervisory experience* Math and writing skills* Basic computer skills* High School diploma or equivalent, preferredCompetencies* Guest Focus* Understands and exceeds guest expectations, needs and requirements* Develops and maintains guest relationships* Displays a sense of urgency with guests* Seeks ways to improve guest satisfaction; asks questions, commits to follow-through* Resolves guest concerns by following Brand recommended guest recovery process* Passion for Results* Sets and maintains high standards for self and others, acts as a role model* Consistently meets or exceeds goals* Contributes to the overall team performance; understands how his/her role relates to others* Problem Solving and Decision Making* Identifies and resolves issues and problems* Uses information at hand to make decisions and solve problems; includes others when necessary* Interpersonal Relationships & Influence* Develops and maintains relationships with team* Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments