Shift Leader - Church's Chicken : Job Details

Shift LeaderPosition Summary : The Team Member/Shift Leader is passionate about ensuring team members provide our guests a superior dining experience with friendly, quick, accurate service in a clean and safe environment.I. Primary Job DutiesThe position of Team Member/Shift Leader is responsible for the following major duties and tasks:1. Creates a World Class Guest ExperienceCreates an in store service environment that exceeds guest expectations with regard to friendly, quick and accurate service. Builds team understanding and commitment to guest service standards.Provides guests a brand right environment in which to place their orders, receive their food and dine inside the restaurant.Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.Provides guest satisfaction by assisting and resolving all complaints in person or by phone,Ensures that all incoming calls are handled in a prompt, courteous, and professional manner.2. Delivers Exceptional Brand Standards, Cleanliness and SafetyMonitors and ensures all menu products are prepared and served according to standard procedures.Ensures that all product holding times are strictly observed.Ensures that product displays on the counter or in the display case are properly rotated and attractively displayed.Maintains standard procedures for receiving, handling, and storage of food products.Monitors and assists with all assigned housekeeping duties to provide a clean and organized restaurant.Ensures that all tasks are accomplished in a safe manner.Inspects and ensures the outside grounds and parking lot are properly maintained to create a brand right environment.Monitors and ensures adherence to all safety and security policies and procedures.3. Communicates Openly With Manager and Team MembersListens and follows directions.Assigns job duties to team members and ensures successful completion of all assignments and activities.Provides feedback to team members on job expectations and standards.Monitors team member dress code, professional appearance and attendance and provides feedback on compliance.Responds positively to feedback.Is honest and courteous when communicating with guests, team members, vendors, and managers.Communicates positively about the company.Conducts All Star Training and provides feedback to team members on performance.4. Demonstrates and Fosters Team WorkKeeps supervisor informed of work related issues.Recognizes and rewards team member performance.Works well with team members and fosters teamwork.Offers help without being asked in all areas of the restaurant.Supports Company values, goals, and work rules.5. Performs Administrative Duties as AssignedMonitors and performs opening and closing duties as requiredCompletes required shift reports such as the week sales report, bank deposit slips, the cash and inventory worksheetEnters inventory and payroll as requiredEnsures compliance to established cash handling and security processesAdheres to company policy and procedure for bank depositsPerforms other duties as assigned by Manager/Assistant General ManagerII. Technical and Other Skills Required:Must be 18 years old.Must have a high school diploma or equivalent (GED).Must be eligible to work in the United States.Must possess a valid driver's license, access to an automobile during shifts, and proof of vehicle insurance.Must pass a background check.Must have access to a telephone 24 hours a day.Must be available to work assigned schedule and open and close the restaurant.May be required to work temporarily at other restaurant locations.