Shift Leader - Wingstop Restaurants Inc : Job Details

Wingstop's mission is to serve the world flavor. Wingstop is the destination when you crave fresh never frozen wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.

We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a must.

Essential Duties & Responsibilities:

• Performs all tasks and responsibilities of a Wingstop crew member.
• Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. This includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
• Trains newer or less experienced crew members in their tasks and responsibilities.
• Practices inventory control standards.
• Ensure store policies are being followed by all staff members.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Open and/or close the Restaurant and meet required work hours.
• Manage and motivate the crew members.
• Ensure breaks are coordinated effectively and quickly.
• Assemble and package orders according to the Wingstop standard.
• Assist all other positions when necessary.
• Keep the kitchen & dining room clean throughout the shift.
• Ensure that all crew members are always health safety conscious.
• Resolve customer issues with efficiency and a good attitude.
• Ensure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are followed.
• Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
• Enforce the Wingstop uniform and jewelry policy.
• Ensure that each guest has a positive, long-lasting impression of the Wingstop experience.
• Control and maintain cash, ensuring any voids or refunds are accounted for.
• Meet daily and weekly cleaning tasks.
• Ensure orders quote times are met and adjusted for peak business hours.
• Avoid overtime for the crew unless it is an emergency and approved by the general manager.
• Ensure the kitchen is well-manned and organized for each position during peak periods.
• Represent the Wingstop brand.

• Restaurant: 2 years (Required)

What You Will Enjoy:

• Overtime is paid at Time and a half.
• Ongoing Career & Leadership Development Training.
• Team Oriented Work Environment – Fast Pace & Hands On.
• Closed on Christmas, Thanksgiving, and Easter!
• 50% discount on Shift Meals.
• Servsafe Manager Course and certification paid for.
• Advancement Opportunities.

We are an Equal Opportunity Employer.

Pay: $10 - $13 / hour

Benefits:

• Employee discount
• Paid training

Job Type: fulltime, parttime

Education: No education required

Work location: On-site