Shift Leader - Rytech of New Orleans : Job Details

Job Responsibilities:

• Lead the team, ensuring food is made accurately and delivered to customers in a timely manner.
• Manage shifts and delegate tasks effectively.
• Exhibit exemplary knowledge of the job and provide excellent customer service.
• Address customer complaints politely and ensure customer satisfaction.
• Accept deliveries, verifying completeness and correctness, and issue refunds when necessary.
• Communicate with managers/owners regarding inventory status, delivery issues, and low stock items.
• Check daily petty cash and procure change from the bank if needed.
• Restock the register nightly with the correct change.
• Provide feedback to managers about employees' strengths, weaknesses, and customer service skills.
• Manage the break schedule, ensuring timely arrivals and appropriate break lengths for employees.
• Attend management meetings and contribute ideas for improving efficiency and safety.
• Assist with interviews, evaluations, and training of new staff.
• Memorize training material and explain the health benefits of ingredients to customers in an upbeat manner.
• Maintain cleanliness in the front lobby and outside area, checking every 15 minutes.
• Provide excellent customer service, including being positive and informative while giving accurate wait times.
• Assist with ringing up guests, answering phone calls, and taking orders over the phone.
• Demonstrate thorough knowledge of food and recipes, following proper procedures for preparation.
• Continuously clean the kitchen and lobby areas.
• Organize deliveries and ensure proper storage.
• Wash dishes and maintain cleanliness in the kitchen.
• Coordinate with staff to ensure all orders are made correctly and timely.
• Deliver food to customers.
• Communicate schedule needs to managers in a timely manner.
• Arrive on time for shifts and take breaks as scheduled.
• Complete all opening and closing duties.
• Perform additional tasks as requested by the manager.
• Adhere to sanitation guidelines and safety procedures.
• Implement cost-cutting measures.
• Work collaboratively as part of a team.
• Communicate effectively with coworkers and managers.

Requirements:

• Must become food certified.
• Ability to operate basic computer systems and POS systems; handle cash and credit card transactions.
• Adhere to health, sanitation, and safety requirements.
• Ability to stand for long periods, lift heavy boxes, and move quickly.
• Maintain a clean and professional appearance.
• Bring a positive attitude and work well with others.
• Demonstrate leadership abilities.

Compensation: $21.00 per hour

Please make an application promptly if you are a good match for this role due to high levels of interest.

I acknowledge that I am applying for employment with an independently owned and operated Vitality Bowls franchisee, a separate company and employer from Vitality Bowls and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, and Vitality Bowls does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Vitality Bowls franchisee.

About Vitality Bowls:

Vitality Bowls specializes in making delicious açaí bowls, a thick blend of the açaí berry topped with organic granola and a selection of superfood ingredients. Our menu also includes smoothies, juices, salads, and more, all made without ingredient fillers such as ice, frozen yogurt, or artificial preservatives.

Standards and Expectations:Be Friendly and Fast:

• Make a great first impression: smile and greet each guest.
• Show a sense of urgency and strive to minimize wait times.
• Get to know your guests and make them regulars.
• Make a memorable connection and send each guest off with a smile.

Know Your Stuff:

• Become knowledgeable about the menu and preparation methods.
• Understanding fitness and nutrition will help you connect with customers.
• Know the nutritional values of each ingredient.
• Deliver perfect meal items every time.

The “One Team” Theme:

• Work together as one team to deliver great meals and outstanding service.
• Be courteous to team members and foster a fun workplace.
• Seek opportunities to exceed expectations.
• Embrace accountability, communication, and trustworthiness.

Show Pride in Your Work:

• Be punctual and have reliable transportation.
• Keep the store clean, organized, and visually appealing.
• Handle cash transactions with care.
• Strive for excellence in all tasks.

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