Position Summary: Responsible for supervising the activities of all F&B team members during a shift, ensuring all functional job duties are performed according to established company policies. Job Title: Shift Manager Marketplace Department: Food & Beverage Reports To: Asst Manager Marketplace FLSA Designation: Exempt License Type: Non-Gaming Salary: $62,500 to $72,500 Essential Job Functions:
- Ensures all guests are served in a prompt, professional, and courteous manner
- Builds relationships with guests and leads his/her team members to deliver superior service to our guests
- Ensures proper staffing for forecasted volume and budgetary guidelines
- Communicates any problems or concerns to Manager or other departments as needed
- Cultivates and enforces company and department policies and procedures
- Notifies and trains team members on any changes in policy and procedure
- Maintains thorough communication between shifts
- Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication
- Properly and thoroughly completes all administrative responsibilities required in his/her role
- Monitors business levels and adjusts staffing levels as necessary to ensure all beverage outlets are staffed appropriately
- Assists trainers in properly training new team members
- Assists team members in their duties as needed
- Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members
- Maintain high sanitation standards and ensures all Board of Health regulations are adhered to
- Maintains sufficient materials and products in the work location
- Sets high standards by complying with all departmental rules, policies, and procedures
- Ensures that all Team Members are treated in a fair and consistent manner
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy
- Performs any other duties as specified or assigned by the Director or any member of xecutive management
- Coach and train on policies and procedures
- Directly communicate with F&B Director on all menu changes
- Review and analyze food and beverage costs
- Understand and manage Profit and Loss statements
- Assist in recruiting, recommend for hire of new Team Members
- Develop, train and guide outlet chefs and supervisors
- Ensure overall outlet is ran efficiently, to include but not limited to sanitation & cost, labor
- Perform all other duties as assigned
Qualifications:
- Possesses complete knowledge of all procedures related to the job
- Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members
- One to two years' experience in the hospitality field, with at least 1-year supervisory experience or equivalent training
- Must have successfully completed and maintain certification in ServSafe (Food Sanitation Management) and Responsible Alcohol Training within 90 days of employment
- Adequate knowledge of beer, wine, and spirit offerings and industry trends is required
- Must be able to use a computer and fluent in Microsoft Office applications
- Must be able to understand and communicate Safety Data Sheets to all team members
- Must possess a cooperative, helpful, and friendly nature
- Ability to work flexible shifts, hours, and days of the week, including holidays and weekends
- Ability to successfully fulfill the pre-employment process and maintain all licensing requirements
Working Conditions:
- Regularly required to see, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear
- Must occasionally lift and/or move up to 25 pounds
- Regularly required to stoop or kneel and stand for long periods of time
- Regularly required to move with a sense of urgency, including pivoting and shuffling