Showroom Director - The Watches of Switzerland Group : Job Details

Job Objective

The Showroom Director acts as a focal point within the business. The Showroom Director ensures the showroom delivers exceptional client experiences whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required performance delivery. The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high-performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

* Being a role model ensuring that every client - both internal and external - receives the exceptional client service

* Identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.

* Ensuring profit targets are met and costs are kept within budget

* Achieving showroom objectives through delivering on KPIs

* Staying current with market competition, industry, watch trends and client shopping behaviors

* Performance management of colleagues, providing feedback and development opportunities

* Leading showroom recruitment and retention efforts

* Representing the showroom at internal and external meeting

* Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation

* Maintaining visual merchandising to company standards

* Managing the till and associated transactional procedures

* Participate in, and running floor / showroom training and out of hours meetings and VM changes as required

* Completion of all training requirements

* Ensuring all team members always adhere to the company dress code standards

* Other responsibilities and projects as assigned

Experience

* 5+ retail management experience ideally within a luxury environment

* Evidence of performance delivery against sales and process

* Jeweler or timepiece product knowledge

* External Jeweler or Retail qualifications

* Proven track record of sales achievements

Skills

* Ability to develop and implement business strategies and work to budgets

* Ability to manage and deliver operating costs, identifying suitable efficiency improvements

* Highly numerate with ability to understand and analyses sales performance

* Leading, mentoring, and coaching members of a high performing showroom

* Proven track record of management achievements

* IT literate

* Evidence of CRM and networking

Physical Requirements

* Business related travel when required

* May be required, occasionally, to work exceptionally, long hours

* May be required to lift packages / boxes

* May be required to stand up for long periods of time

* Annual salary $155,000 - $175,000 + bonus potential

Documents

* Showroom Director .pdf (120.12 KB)

* Apply Now