Job ObjectiveThe Showroom Director acts as a focal point within the business. The Showroom Director ensures theshowroom delivers exceptional client experiences whilst achieving company objectives by planning andexecuting the showroom business plan; making clear the objectives and required performance delivery.The Showroom Director is entrepreneurial in their approach in leading, coaching, and mentoring a high-performing team and showroom. The Showroom Director plays a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.
Responsibilities
Being a role model ensuring that every client – both internal and external – receives exceptional client service.Identifying, sharing, and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.Ensuring profit targets are met and costs are kept within budget.Achieving showroom objectives through delivering on KPIs.Staying current with market competition, industry, watch trends, and client shopping behaviors.Performance management of colleagues, providing feedback and development opportunities.Leading showroom recruitment and retention efforts.Representing the showroom at internal and external meetings.Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation.Maintaining visual merchandising to company standards.Managing the till and associated transactional procedures.Participating in, and running floor/showroom training and out of hours meetings and VM changes as required.Completion of all training requirements.Ensuring all team members always adhere to the company dress code standards.Other responsibilities and projects as assigned.Experience
5+ years of retail management experience ideally within a luxury environment.Evidence of performance delivery against sales and process.Jeweler or timepiece product knowledge.External Jeweler or Retail qualifications.Proven track record of sales achievements.Skills
Ability to develop and implement business strategies and work to budgets.Ability to manage and deliver operating costs, identifying suitable efficiency improvements.Highly numerate with ability to understand and analyze sales performance.Leading, mentoring, and coaching members of a high performing showroom.Proven track record of management achievements.IT literate.Evidence of CRM and networking.Physical Requirements
Business-related travel when required.May be required, occasionally, to work exceptionally long hours.May be required to lift packages/boxes.May be required to stand up for long periods of time.#J-18808-Ljbffr
