Signature Success Inside Sales Representative - Salesforce : Job Details

Job Category: Customer Success

About Salesforce:

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Job Description:

The Signature Success Sales team is looking to add an experienced inside solution seller with enterprise experience. The successful candidate will be instrumental in gaining overall operational efficiency and will be responsible for driving the sales of Signature Success Plans in their respective portfolio.

The Signature bundle of capabilities is used to deliver Salesforce's most proactive and personalized support experience yet. Signature is part of our strategic imperative and is forecasted to be one of our fastest growing offerings in the coming years as we migrate select customers on to this go-to success plan.

The focus of the role is to assist our Sales teams to drive Signature bookings, transaction administration support, and increase attach rates. Working closely with Success Managers and field Signature Sellers, you will identify target accounts, initiate discovery calls to qualify opportunities and progress deal cycles until the sales motion is closed won (or lost). You will be part of the pursuit team and it is your responsibility to work closely with the team to ensure inclusion of Signature.

This is a quota carrying sales role, and the primary measurement of success will be Signature target attainment, revenue growth and other objectives identified within your V2MOM (Values, Visions, Metrics, Obstacles, Measures).

Principal Responsibilities:

• Achieve and exceed bookings targets for your Signature Success plan portfolio.
• Enable CSG and sales teams to position and sell Signature Success plans.
• Develop sales tools (playbooks, business cases, customer references) for Success Cloud products (Premier and Signature).
• Manage internal Slack Signature communities to share information and best practices across sales teams.
• Evangelize Signature Success internally and externally.
• Build effective working relationships with your aligned field Signature Success AEs.
• Team effectively with other parts of the organization, including, Account Executives, Sales Leadership, Account Partners, Sales Operations, Pricing Deal Desk, Sales Productivity, Marketing, Legal, CSG Regional Leaders, Customer Success Managers, Portfolio Success Managers, Technical Support, and Product Management to address and resolve customer or sales issues.

Required Experience:

• Bachelor's Degree required.
• 3+ years experience in Sales, Marketing or Services (consulting, technical support or training).
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority.

Required Skills:

• Strong written and verbal communication skills.
• Strong presentation skills required including the ability to adapt style based on audience and present complex ideas.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Great attention to detail, with strong analytical and problem-solving skills.
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment.
• Deep understanding of customer success principles, approaches, and considerations.
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in.
• Knowledge of sales organizations and approaches.
• Knowledge of Salesforce product and platform features, capabilities, and best use.
• Travel up to 15%.

Attributes:

• High energy, outgoing, positive attitude and ability to motivate others.
• Results-driven, tenacious, driven to succeed in a fast-paced environment.
• Ability to learn quickly and adapt to change.

Accommodations:

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Posting Statement:

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.