Site Supervisor - Planned Companies : Job Details

Description Position at Planned Companies Planned Companies -Site Supervisor - Job Description Schedule: Sunday-Thursday 8AM-5PM Payrate: $33 per hour Primary Job Responsibilities:

Lead a staff that consistently delivers front desk and janitorial services that delight the residents.

Supervise a staff of employees, while working with management to handle all concierge & janitorial / maintenance for a 400-unit residential building in Manhattan.

Manage the work order process and prioritize assignments & satisfactory completion.

Provide quality assurance for package chain of custody, cleanliness of common areas & amenities and access control.

Oversee attendance & scheduling for all staff members.

Manage initial & on-going training for all janitorial & front desk staff.

Responsibility for ensuring full staffing levels at all times.

Serve as the primary point of contact for residents, guests, or clients, addressing questions, requests, and concerns promptly.

Problem-Solving Abilities: Ability to think on their feet, anticipate client needs, and quickly resolve issues or unexpected challenges to ensure client satisfaction.

Assist during emergencies on site.

Conduct regular audits of concierge and site services to ensure consistency and quality.

Set clear service goals, standards, and protocols for the team to follow.

All other job duties as requested/required.

Requirements:

Experience with concierge operations, access & package management preferred

Experience leading a team of customer service professionals preferred

Experience as a handyman preferred

Three years of experience in concierge services preferred

Three years of experience in janitorial services preferred

Very strong customer service experience

Multi tasks work and perform well under pressure.

Eager to learn and take on additional responsibility.

Flexibility to adapt to changing work priorities.

Demonstrated leadership, organizational, reasoning, and analytical skills.

Strong interpersonal skills.

Must be able to communicate in English.

Reliable, highly organized, attention to detail, courteous, friendly, hardworking, and professional.

May be required to lift to 50 lbs.

Benefits

Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.

All employees (full-time and part-time) are eligible to participate in the company's 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.