Site Support Specialist - The Intersect Group : Job Details

Job Title: Site Support Specialist

Location: St. Louis - IN OFFICE requirement

Daily Responsibilities

• Support other technology departments including Service Desk, Endpoint Admin, Applications, and Infrastructure teams on various projects
• Keep Constant Communication with Office Admin on firm's needs, be proactive in identifying technology solutions and preventing potential problems, act as local office liaison and end-user advocate as it related to technology
• Provide Excellent Customer Service and practice total contact ownership from acknowledgement and closure. Participate in ticket creation, escalation, and follow-up. Perform accurate documentation of problem and resolution.
• Mobile Device Setup and Support, telephone administration, setup and support (including moves/adds/changes)
• Perform troubleshooting of network connectivity from desktop and laptop computers
• Keep Accurate Inventory of supported office equipment
• Perform Windows OW and Application Software Installation, Repair, and Support
• Perform Hardware Installation, Repair, and Support for Printers, Conference Room AV Equipment, Wireless Access points, and server room
• Image, Deployment, and support of desktops, laptops, and peripherals including user profile provisioning
• Provide Deskside and Remote Support to around 100 End Users in St. Louis offices - On average about 5 tickets/day

Requirements

(What are the top 3-5 key requirements)

• Strong customer service and communication skills (face to face, phone, email) - white glove service!!
• Working knowledge of Dell and Lenovo Laptops and Desktops, Microsoft Windows OS, Microsoft Office Suite, Document Management Systems, Mobile Devices, and Enterprise Network
• Experience resolving/documenting tickets through a ticketing software
• Minimum of 4 Years' experience in a technical support position
• Four Year Technical Degree or equivalent work experience

Preferred Qualifications

• Help Desk Institute, ITIL Foundation and CompTIA A+ certification preferred
• Microsoft Office and Azure certifications preferred
• Mobile Device Management
• SCCM
• Law Firm Experience is a HUGE Plus