Ski Guest Services - Omni Hotels : Job Details

Location:

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious dcor. Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Join our team and earn a free ski pass at Bretton Woods!!

*Now hiring for November 2024!*

Associate Benefits:

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts
• Free golf during the summer season
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc
• Excellent training and professional development
• Full-time positions eligible for full benefits package including Medical, Dental, Vision, telemedicine, EAP, ST & LT disability
• Leadership development programs, diversity and inclusion programs, work life balance
• Refer a friend and earn up to $500

• Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, ski school and Hobbits and Ski Patrol.
• Frequently assists guests in resolving queries regarding all other aspects of the Resort such a s lodging, activities, transportation and F&B.
• Assists guest in lost and found items/persons, recording reports of stolen or lost items and distribution of found items to the appropriate owners.
• Responsible for distributing information to guests and associates for all aspects of the ski area such as; trail conditions, events and activities, lift opening and closings and daily announcements.
• Administers daily ticket sales using ticket computer system.
• Administers daily computer system opening and closing in RTP station.
• Administers daily closing cash outs and balancing end of day deposits.

• High school diplomia or equivalent.
• Full and part time positions availabe.
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory and customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.

Omni Hotels & Resorts is an Equal Opportunity Employer