SLEEP CENTER SCHEDULER - Premier Health Partners : Job Details

General Summary/Responsibilities:

The sleep center scheduler is a multi-faceted role showing professionalism and promoting excellence in scheduling the sleep center patient.?The sleep center scheduler demonstrates composure, customer focus, functional/technical skills, listening, and patience to achieve the best utilization of time and resources.?The sleep center scheduler position is a hybrid position working from home and in the office. The sleep center scheduler coordinates with the sleep center office staff, the authorization team, and various physicians' offices to ensure a smooth process in scheduling consults, follow-up appointments, and sleep studies. ?It is the sleep center scheduler's responsibility to obtain and confirm accurate demographics, insurance information, and complete preregistration for each patient. The sleep center scheduler will maintain records of Workqueue tracking for consult referrals assigned to various physician groups. Consistent attendance and punctuality are essential requirements to maintain sleep center wait time goals.

Scope/Span of Control:

Supervisory Responsibilities (if applicable)

Supervises FTEs: No

Number of FTEs Supervised: N/A

Exercises full management authority including performance reviews, discipline, termination and personnel hiring No

Fiscal Responsibilities (if applicable)

Annual Revenue in Dollars: N/A

Annual Expense in Dollars: N/A

Financial Accountability: N/A Choose an item. Choose an item.

Population Served

Age of Population Served - Choose all that apply

? Infant (birth - less than 1 year)

? Pediatric (1 - less than 9 years)

? Adolescent (9 - less than 18 years)

? Adult (18 - less than 65 years)

? Geriatric (65 years & older)

? All Age Groups (Birth & Above)

? Not Applicable

Essential Duties & Functions:

1. Performs routine scheduling activities in an accurate and efficient manner, including scheduling consult and follow-up appointments, sleep studies, validating all demographic, financial, and pertinent information necessary in preregistration to meet all regulatory and billing requirements.

2. Maintain and demonstrate compliance with performance standards, guidelines, regulations, third party contracts, and Patient Access and Premier Health policies and procedures.

3. Utilization of required machinery for patient scheduling (phone/headsets, multifunction device, etc).

4. Completion, documentation, and/or distribution of required forms (Sleep Study Instructions, Directions, etc).

5. Provide excellent customer service while courteously answering telephone calls, responding to all inquiries, and effectively meeting customer needs.

6. Attends and completes required job-specific training and meetings as required.

7. Respond positively to change and demonstrate the ability to be flexible in the work environment.

8. Maintain an appropriate level of productivity and accuracy for work performed based on departmental standards, including daily completion of schedule order work queues and electronic fax system.

9. The sleep center scheduler will maintain records of Workqueue tracking for consult referrals assigned to various physician groups

Other Duties & Functions:

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Education

Minimum Level of Education Required: High School completion / GED

Additional requirements:

* Type of degree: N/A

* Area of study or major: N/A

* Preferred educational qualifications: N/A

* Position specific testing requirement: N/A

Licensure/Certification/Registration

* List any Licensure/Certification/Registration required by the position. Please see Lawson Code Reference Sheet.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior job title or occupational experience: N/A

Prior specific functional responsibilities: N/A

Preferred experience: Scheduling experience is preferred.

Other experience requirements: Medical Terminology

Knowledge/Skills

* List any knowledge or skills that an incumbent must have to be successful in the job that does not include Behavioral skills or anything stated in the above sections. Polished and professional communication skills, written and oral.

* Demonstrated proficiency in Microsoft Office products including Word and Outlook

* Medical terminology required

* Strong background in personal computer operations

* Must possess exceptional skills in customer relations, quality thinking, productivity, teamwork and

* knowledge of general hospital services

Physical Requirements & Working Conditions

Physical Requirements:

Pulling

2 - Occasionally (11% - 40%)

Standing

4 - Consistently (76% - 100%)

Other sounds

4 - Consistently (76% - 100%)

Twisting

2 - Occasionally (11% - 40%)

Reaching

4 - Consistently (76% - 100%)

Visual Acuity Near

4 - Consistently (76% - 100%)

Walking

4 - Consistently (76% - 100%)

Manual Dexterity

4 - Consistently (76% - 100%)

Visual Acuity Far

4 - Consistently (76% - 100%)

Sitting

4 - Consistently (76% - 100%)

Use both hands

4 - Consistently (76% - 100%)

Vision Color

4 - Consistently (76% - 100%)

Pushing

2 - Occasionally (11% - 40%)

Talking

4 - Consistently (76% - 100%)

Concentrating

4 - Consistently (76% - 100%)

Climbing

1 - Rarely (0% - 10%)

Lifting 10 pounds

2 - Occasionally (11% - 40%)

Reading

4 - Consistently (76% - 100%)

Kneeling

2 - Occasionally (11% - 40%)

Normal hearing both ears

4 - Consistently (76% - 100%)

Thinking

4 - Consistently (76% - 100%)

Working Conditions:

1. Employee is regularly required to sit, stand, walk, talk and hear.

2. Must possess visual acuity and manual dexterity to perform computer data entry and other clerical aspects of the job.

3. May bend, stoop, twist and reach in conjunction with the job requirements.

4. May lift files, reference books, supplies, and other documents up to 10 lbs.

5. May walk and push a wheeled cart with a computer and supplies weighing up to 50 lbs.

6. This is a sedentary position.

7. May lift 30 lbs.

8. Employee must be able to prioritize tasks and determine appropriate sequence for task completion.

9. Must be able to respond to patients', physicians', and other customers' questions, concerns, and comments in a professional manner.

10. Employee is regularly exposed to noise associated with working around others in an office setting.

Organizational Standards

* Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.

* Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.

* Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.

* Provides a positive and professional representation of the organization.

* Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.

* Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.

* Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.

* Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.

* Participates in ongoing quality improvement activities.

* Maintains compliance with organization's policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.

* Complies with organizational and regulatory policies for handling confidential patient information.

* Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.

* Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.

* Reports to work as required.