Essential Duties/Core Competencies:
- Explain various game combinations, payouts, and jackpots.
- Reset slot errors, whenever necessary.
- Respond to all customers' needs in assigned area.
- Render general assistance to gaming players, and forwards complaints to management as necessary.
- Safeguard company assets, and gaming keys.
- Replace gaming machine cash out tickets.
- Assist customers with gaming machines where necessary, and also provides directions, general information about upcoming events, and assists with slot operation, and services.
- Promote excellent customer service by answering patron questions, understands all marketing & property information, and rendering general assistance when necessary.
- Maintain an open line of communications with superiors.
- Assist customers with player card sign ups.
- Demonstrate and provide outstanding customer and employee relations at all times.
- Present oneself in a neat and clean appearance at all times.
- Perform other duties as assigned.
Work/Educational Experience:
- Must be at least 18 years old.
- Must possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations.
Essential RequirementsTo perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical and Mental Demands:The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.Language Skills:Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.Mathematical Skills & Reasoning Ability:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.Work EnvironmentThe work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
- Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
