Small Animal Emergency Front Desk - University of Georgia : Job Details

Position Information

Classification Title Animal Care Veterinary/Animal Science Paraprofessional/Professional FLSA Non-Exempt FTE 1.00 Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

* Working within a fast paced environment that involves a high volume of phone calls, communicating with clients that may be distressed during the process of dealing with an unwell animal.

* Experience with handling cashier responsibilities while answering phones and entering information into system.

Position Summary

The primary responsibility for this position will be to assist the Emergency Critical Care team on setting appointments and receiving emergency patients during evenings, overnights, weekends, and holidays. The ECC Vet Asst. will assist clients in delivering their pets to the ECC team which may include lifting/restraining and transporting into the ER. This incumbent will also answer phones, set up appointments from local referring veterinarians, open patient charts in the hospital database system, and process payments for services.

Knowledge, Skills, Abilities and/or Competencies

* Ability to work in a fast-paced environment while demonstrating excellent customer service, high degree of confidentiality, openness to teaching and providing consultation to a variety of stakeholders.

* Knowledge of general animal anatomy and ability to recognize signs of medical needs in a patient.

* Possess proven knowledge of veterinary terminology.

* Proficiency with MS Office suite applications and office machines like fax, copier, scanner, etc.

* Excellent verbal and written communication skills.

* Able to maintain confidentiality with sensitive information.

* Remember, organize, and consistently focus on large amounts of detail and come to appropriate conclusions.

Physical Demands

* Lift and carry up to 50 pounds, both assisted and unassisted.

* Sit or stand for long periods of time and use of repetitive actions during the entire work shift.

* Use of stairs and different/uneven walking surfaces is common.

* Communicate effectively via telephone, e-mail, and in person to varied stakeholders.

* Utilize computer technology for all applications in a manner that meets performance expectations.

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

* Be the first point of contact via phone or in-person for clients to bring their pets for emergency care or having been referred by a local referring veterinarian.

* Provide assistance to clients regarding veterinary services rendered by communicating hospital charges and policies.

* Receive in-coming patients at the Emergency front desk.

Percentage of time 50 Duties/Responsibilities

* Assist in triage of patients, when able, to determine level of care needed by assisting in the completion of patient profile information.

* Enter patient information into the hospital database system, Vetview, to create a chart for service charges to be entered into.

* Provide cashier services for patients that are released during the shift.

Percentage of time 50

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Kris Mitchell Recruitment Contact Email [email protected] Recruitment Contact Phone (706)###-####

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

* Resume/CV

* Cover Letter

* List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR ([email protected]).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.