Software Support Specialist - CATALIS : Job Details

Job Type Full-timeDescriptionWho We AreCatalis is North America's leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens.What We OfferCatalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.This opportunity is based at Catalis' office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active social committee, fitness challenges, an office dog, lounge areas, and more!The OpportunityWe are currently looking for naturally curious problem-solvers who are experienced in resolving complex issues and who are excited to work directly with customers to resolve their application and environmentally related issues. The successful candidate will be a self-starter, tenacious in their follow-through, excellent in communication and creative in their problem-solving capacity.What you will DoIn this role, you will be responsible for working directly with customers daily to understand, document and resolve any issue or new feature they have within the software. You will work directly with teammates and leadership to identify the best resolution for each customer and provide excellent customer service. The Client Services team supports and maintains customers for seven different products within the organization.

• Provide telephone and email support for customers, providing resources to complex problems with in-depth technical support for customers, documenting thoroughly and communicating clearly with the customer and team
• Balance competing priorities and deliverables efficiently and effectively
• Continually develop product expertise by reviewing new functionality, testing new products, and utilizing company resources
• Maintain positive, professional relationship with both customers and teammates
• Ability to learn both independently and through various training methods.
• Very limited travel may be required
• Other duties as assigned

RequirementsWhat you Will Need to Succeed

• One to two years' experience in customer service and/or technical support
• Excellent verbal and written communication skills and the ability to work effectively with customers on technical and business issues
• Basic understanding of SQL query writing
• Computer skills using Windows operating systems
• Familiar with hardware, software, and network environments
• Naturally curious problem-solver with tenacious follow through
• Associate degree or advanced training in Business, Computer Science, or related field preferred

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.