Solar Installation Manager - SunCommon : Job Details

Job Type Full-time Description OUR PURPOSE SunCommon believes business should create positive change and help solve the world's biggest problems. Our mission is to accelerate the transition to solar power in our communities because ensuring a habitable planet is the most important work of our lifetimes. ABOUT THE BUSINESS SunCommon is a market leading renewable energy company operating in Vermont and New York's Hudson Valley and Capital District. We use an innovative approach to marketing, via high-touch, personal interactions with home and business owners who want clean electricity and more energy security. We've done all the legwork to put together a total package that's easy for the customer. We picked the best equipment manufacturers, arranged attractive financing that saves our customers real money and hired up the finest installers. There's over 8,000 happy SunCommon residential and commercial customers so far - and lots more to come. Organized as a Benefit Corporation and certified as a BCorp, we're committed to the triple bottom line of People, Planet and Profit. Our goal is to become the largest publicly traded, BCorp in the country producing renewable energy. ABOUT THIS POSITION Reporting to the Director of Operations, the Residential Installation Manager will oversee SunCommon's residential solar installation crews, ensuring they do safe and high quality work. The position requires expert communication and organization with an eye toward continuous improvement. The Residential Installation Manager plays a key role within the Operations management team to implement new initiatives and products. Safety - for our team, our customers, and their property - is our primary priority. The Residential Installation Manager is expected to follow all safety protocols and keep up with advancements in solar and other relevant technologies with the goal of holding the installation team responsible for meeting these standards. The position requires a person who is flexible, sets clear expectations, and is a skilled communicator. The Residential Installation Manager will spend time working on-site with our installation crews, and in Suncommon's Kingston, NY Office. A dedication to taking the best possible care of our customers and your colleagues is essential. ESSENTIAL JOB FUNCTIONS The Solar Installation Manager will:

• Manage Crew Leads, Installers, including supervising employees, managing data, maintaining metrics, and developing and meeting quantitative
• and qualitative goals (safety, efficiency, quality, productivity).
• Participate in cross-department work to improve processes and customer experience.
• Communicate job status and estimated completion time on a daily basis with Residential Project Management staff via phone, email, CRM, or in-person.
• Ensure PV systems are installed in accordance with NYSERDA, NEC and SunCommon standards; using drawings, schematics, and instructions.
• Keep up-to-date on the latest code and solar installation techniques, and apply new knowledge to the job.
• Operations Leadership. We expect significant growth and development of our programs in the coming years, driven by a strong team of leader working together to identify and meet the opportunities in front of us.
• Tracking and Analysis. Developing systems that provide for effective tracking and staff accountability in achieving goals. Ensuring team goals are met.
• Program Development. Imagining and implementing the new. The solar industry is constantly evolving- we call it the SolarCoaster- and our work has evolve with it.
• Hiring and Training Staff. Providing on-boarding training as well as ongoing feedback and development. Creating and maintaining training materials. A considerable amount of time is spent coaching for performance.
• Staff Development. Facilitating regular 1-1 and team meetings to provide group training and individual growth. Offering support and knowing down barriers to success by providing timely, thoughtful feedback and performance reviews. Helping staff identify strengths and opportunities for development on their career path.
• Customer Service. Handle elevated customer situations with grace, compassion and an eye toward business sustainability. Identify areas where customer experience can be clarified and tools to make this a reality. Develop tools to track and improve customer experience.
• Support SunCommon's Culture. Actively contribute to a positive, enthusiastic, and adaptable team environment. We need to love what we do, work well with our teammates, and appreciate our customers in order to achieve and deliver success.
• adaptable team environment. We need to love what we do, work well with our
• Administrative tasks, such as Tool purchasing & tracking, Time sheets, Expensify Reports, PTO approval & tracking, install schedule update and review, Purchase Orders in net suite, Tracking install metrics, Monthly graphs, Bonus calculations, heavy machinery maintenance / rental management.
• Quality Control tasks, such as NYSERDA AUDITS, Reviewing installation photos, Pre-install meeting analysis, Documenting layout.
• Monitoring weather forecast and making those judgment calls
• Collaborating on custom labor quotes for various scenarios

Requirements JOB QUALIFICATIONS The ideal candidate for this position will have:

• 5 or more years of solar installation experience as an installer and crew lead or supervisor. Experience on roof and ground mounted PV systems.
• Experience on roof and ground mounted PV systems.
• NABCEP Installation Professional certification preferred.
• Electrical license Nice to have , not a must- (Journeyworker or Master) or relevant experience with equipment layout, conduit runs, wiring, and interconnection preferred.
• Experience coaching teams to work together to build trust and accomplish tasks.
• Experience inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
• Experience setting up monitoring for PV systems.
• Experience analyzing information and evaluating results to choose the best solution and solve problems.
• Experience developing specific goals and plans to prioritize, organize, and accomplish your work.
• Excellent verbal and written communication skills.
• Experience driving trucks with trailers, and operating lifts.
• Experience determining time, costs, resources, and materials needed to perform electrical or solar work.
• Experience providing guidance and direction to team members, including setting performance standards and monitoring performance.
• Ability to identify the developmental needs of others and provide coaching and mentoring to improve knowledge or skills.
• Top-notch customer service skills. A passion for delivering a joyful customer experience.
• Tenacity. The candidate must gain great satisfaction from a job well done and 100% complete.
• Adaptability. Thrives in an ever-changing environment, and meets tight deadlines.
• A Solutions-Oriented Mindset. Able to quickly identify effective, efficient resolutions to challenges. Asks how could we and proposes paths forward.
• Team Player. Demonstrated experience as a strong team member with superior oral and written communication skills, and solid relationship building skills.
• Collaboration Across Teams. Effective communication across departments is essential to the team's success.
• Computer Proficiency. Comfort with Microsoft Office suite, Google, Salesforce, and data management. Maintain accurate and timely records in Salesforce, Google Calendars and other systems.
• A strong commitment to SunCommon's purpose and vision.

Physical Requirements:

• Ability to regularly lift up to 50lbs, bend, twist, kneel, squat, climb ladders and work in varying weather conditions.
• Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Ability to work at heights - ladders, scaffolding, lifts, and roofs.
• Valid driver's license and flexibility to travel throughout the Hudson Valley and the Capital regions.

COMPENSATION & BENEFITS SunCommon provides our employees a competitive salary and strong package of benefits, including: For the employee and their family, fully paid medical premiums as well as a significant contribution toward medical deductible expenses. For the employee and family - fully paid dental premiums.

• 3 weeks paid personal leave (combined vacation and sick) for year 1; 4 weeks for year 2 and beyond.
• 10 paid holidays annually
• 401k company match 1:1 up to 3% of salary that the employee sets aside, then a 1:2 match for 4 or 5%
• Student Loan Paydown Program
• Employee Assistance Program (EAP)

SUNCOMMON VALUES Achieving our mission is critical work, and how we do that work matters. One way SunCommon creates positive change is internally, by instituting and measuring ourselves against practices that do right by our employees, customers, and communities. The following core values are critical to our operations and our success: Embody Excellence, Maintain Humanity, Prioritize Inclusivity, Cultivate Joy. We do it by celebrating creativity, cross-function collaboration, high energy, hard work, good play, deep networking and with the acknowledgement that we'll each make mistakes and learn from them. We know success. We know fun. Come do both with us. As a certified BCorps, we take seriously our responsibility to succeed and to honor our triple bottom line commitments to People (our employees and their families, our Customers and residents of the communities where we do business), Planet (our beloved environment and the broader globe, given climate change) and Profit (providing capital to grow, revenue to share among our employees, and a reasonable return to our investors). This is important work, and we have fun doing it. Innovation is fun stuff. SunCommon of course is an equal opportunity employer and we don't tolerate harassment or other discrimination based upon sex, sexual orientation, gender identity, marital status, caregiver status, pregnancy, military or veteran status, race, color, religion, national origin, place of birth, ancestry, age, physical or mental disability, genetic information or any other legally protected status.