Solid Waste Field Rep, Lead - City of Seattle, WA : Job Details

Seattle Public Utilities (SPU) is looking for a Solid Waste Field Representative Lead. The successful candidate will monitor contractor performance to ensure the solid waste services are provided in accordance with procedures, regulations, and contractual requirements. This position will report to the Solid Waste Inspection and Compliance Manager.

About Seattle Public Utilities: Seattle Public Utilities (SPU) is a community-centered utility that delivers vital services to Seattle residents and businesses including drinking water, drainage and wastewater, and garbage/recycling/compost. SPU also provides drinking water for 1.5 million customers in the region. SPU's work includes system maintenance and improvements and keeping Seattle clean. Over 1,400 SPU employees work with our community to provide affordable and equitable stewardship of our water and waste resources for future generations.

For more information about Seattle Public Utilities (SPU), check out the:

* SPU Website

* SPU Workplace Expectations

* Strategic Business Plan

SPU commits to Our City Values and Race and Social Justice as core principles that guide our work. We actively take steps to dismantle systemic racism and increase service equity. We value diverse life experiences and strive to create a workplace that is welcoming to all. We take steps to be inclusive and equitable in our recruiting, hiring and promotional opportunities.

Why join us?

We know work isn't only about what you do, it's also about who you work for and with! SPU provides a fun and family-friendly work environment that supports a work life balance, including:

* Family-friendly and multicultural work environment.

* Generous benefits package.

* Free Orca Pass.

* City pension plan with employer/employee contributions.

* Growth potential and advancement opportunities.

* Provide field support, technical assistance, education and billing support to single family and multi-family solid waste customers.

* Work with customers to divert maximum amount of food waste and recycle from their garbage through inspections and education.

* Enforce solid waste code sections of the Seattle Municipal Code or residential and commercial customers through audits and enforcement activities.

* Help resolve solid waste issues by responding to escalated solid waste issues for commercial, multi-family and residential customers.

* Set up new multi-family buildings with solid waste services and provide ongoing service and billing support.

* Set up customers with special services if they are unable to manage their own solid waste.

Please note this job advertisement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience: Three (3) years of experience dealing with the public in enforcement, inspection, investigation work or in resolving conflicts or in utility customer service; at least one year of which must include work similar to a Solid Waste Field Representative.

Education and Experience Equivalency: Two (2) years of college-level education in public or contract administration, mathematics, sanitation, or similar courses that will provide the background to perform the work may be substituted for one year of the required experience.

License: Valid Washington State Driver's License to operate City vehicle to conduct inspections.

The ideal candidate should possess some of the following:

* Detail oriented. Work involved preparation of reports and memoranda, and they need to maintain accurate records.

* Communication and partnering skills: the inspector communicates and partners with customers, contractors, and other City departments daily to achieve desired solid waste outcomes.

* Training Skills: Inspectors are required to train, instruct and assist employees and customers on garbage collection procedures and regulations.

* The work of this class requires specific knowledge of solid waste service and programs; the requirements and terms of contractor agreements with the city; various City Ordinance and laws related to solid waste and littering; and applicable City Personnel Rules and practices.

* Ability to work as a team member and provide timely and responsive customer service.

* Ability to handle multiple tasks in a fast-paced environment and produce work under tight deadlines, consistently.

* Excellent problem solving, interpersonal, oral and written communication skills.

* Strong analytical and critical thinking skills

* Experience working in a team environment, ability to build and maintain effective working relationships across different departments and workgroups and working effectively within a multi-cultural workforce serving a diverse customer base.

Working Environment/Conditions:

* Field assignments entail exposure to all types of weather, traffic, hazardous/toxic substances and work in or near construction sites.

* Required to lift/move objects weighing more than 50 pounds.

* Required to stand, walk or bend for extended period.

* Work may be either in the field or in the normal City work/office environment (hybrid opportunities are available) and individual schedules will be agreed upon by the employee and their supervisor.

Application Requirements:

* How to Apply: In addition to fully completing the online application, please attach your resume and cover letter. Your cover letter should address your knowledge and experience related to the position.

* An incomplete Application Package will not be considered*

* If you are selected to advance in this hiring process, you may be asked to acquire a Full Washington Drivers Abstract from the Department of Licensing. Please do not provide until requested.

* As a part of the application process, the most competitive candidates will be invited to take a skill tests and interview.

* This hiring process involves a background check of conviction and arrest record in compliance with Seattle's Fair Chance Employment Ordinance, SME 14.17. Applicants will be provided an opportunity to explain or correct background information.

* SPU's safety program requires a pre-employment medical assessment as a condition of employment in this position.

The full salary range for this position is $45.81- $53.45 Hourly.

Benefits: The City of Seattle offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents.

More information about employee benefits is available on the City's website at:

Who may apply: The City of Seattle encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experience. This position is open to all qualified candidates that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity.

If you have any questions, please contact Uma Suseelan at [email protected]

Learn more about Seattle Public Utilities at our web page www.seattle.gov/util/.