Solution Administrator - Kenan Advantage Group : Job Details

KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference! With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply!

Hours:

Pay:

Description

The Solution Administrators role is to ensure that the performance obligations of outsourced computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. The Solution Administrator is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

Responsibilities

* Support project managers, systems administrators, and end users to define systems goals, and identify and resolve systems issues. 20%

* Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions.

* Develop and document research, data retrieval, and data analysis methodologies for use by other personnel.

* Develop strategies for improving the effectiveness and efficiency of existing systems or for further leveraging these systems. 10%

* Perform Gap Analysis of as is vs to be and determine differences and recommendations

* Assist database administrators, system administrators in the deployment and performance analysis of new systems and enhancements to existing systems.

* Conduct research software products to justify recommendations and to support purchasing efforts.

* Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

* Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications. 15%

* Identify and resolve operating system issues in order to maintain services, enhance capabilities, and prevent system outages. 15%

* Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.

* Creation of materials and training of new technologies to End User

* Administration of different systems. 20%

* Ability to run small projects with minimal assistance

Qualifications

Formal Education & Certification

* 4 year College or University degree required or at least 4 years experience in industry or similar field in leu of degree

* Degree in the field of computer science, management information systems, supply chain, business management preferred

Knowledge & Experience

* Experience in the operation and analysis of software systems and standards, as well as data retrieval methodologies

* Extensive experience with core software applications

* Working technical knowledge of SQL

* Excellent analytical, problem-solving, and mathematical skills.

* Excellent written and oral communication skills.

* Excellent listening and interpersonal skills.

* Excellent understanding of the organizations goals and objectives.

Personal Attributes

* Ability to effectively prioritize and execute tasks in a high-pressure environment.

* Ability to conduct research into systems issues and products as required.

* Ability to communicate ideas to technical and non-technical audiences.

* Logical and efficient.

* Highly self motivated and directed.

* Keen attention to detail.

* Strong customer service orientation.

* Experience working in a team-oriented, collaborative environment.

Work Conditions

* Occasional evening and weekend work to meet deadlines.

* Ability to travel for projects as required (0 15%)

Kenan Advantage Group, Inc. is an equal opportunity employer. No person will be discriminated against in any aspect of their employment on the basis of any status or characteristic protected by applicable federal, state or local law

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

* Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

* Provide constructive guidance to other employees and representatives of third parties.

* Contribute to providing the highest quality of products and services to customers.

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