Solution Architect - Remote - Trinity Broadcasting Network : Job Details

Trinity Broadcasting Network (TBN) is the leader in faith-based streaming and television programming. We combine creativity and data to fulfill our mission of reaching as many people as possible with the life-changing Gospelof Jesus Christ. Launched in 1973 with one small station broadcasting to the Los Angeles area, we now have over thirty 24-hour television international partner networks reaching every part of the globe. TBN is a workplace committed to creating an environment where people can play a vital role in impacting the world and doing some of the best work of their careers.The Trilogy Digital Platforms team serves several networks and enterprises with state-of-the-art streaming products and web services. (Dr. Phil's Merit Street, PBR, Positiv TV, Theatrical Film Releases, etc.)TDP is seeking an experienced Solution Architect specializing in Digital Customer Experience Technologies to lead the design and implementation of innovative solutions that enhance our customers' digital interactions. The ideal candidate will possess deep technical expertise in customer experience platforms and a strong understanding of how to integrate various technologies to deliver seamless, personalized, and engaging customer journeys across all digital touchpoints.The ideal candidate has a strong knowledge in web systems, a digital-first approach to the customer journey, a working knowledge of agile methodologies and is detail-oriented. This position will report to the Sr Director of DCx and collaborates with a collection of stakeholders.Key Responsibilities:

• Develop comprehensive architectural designs for digital customer experience solutions, ensuring scalability, security, and performance.
• Analyze business requirements and translate them into technical specifications and solution architectures.
• Evaluate and recommend technologies, tools, and platforms that enhance customer engagement and experience.
• Technical Leadership:
  • Provide technical guidance and leadership to development teams throughout the project lifecycle.
  • Ensure best practices in software development, integration, and deployment are followed.
  • Stay abreast of emerging technologies and industry trends in digital customer experience.
  • Integration & Implementation:
    • Lead the integration of customer experience platforms with existing systems, such as CRM, CMS, analytics, and marketing automation tools.
    • Oversee the implementation of personalization, omnichannel engagement, and customer journey orchestration functionalities.
    • Collaborate with IT teams to ensure seamless deployment and integration within the enterprise architecture.
    • Stakeholder Collaboration:
      • Work closely with business stakeholders, product managers, and marketing teams to understand customer needs and business objectives.
      • Communicate complex technical concepts to non-technical stakeholders effectively.
      • Participate in strategic planning to align technology initiatives with business goals.
      • Quality Assurance & Compliance:
        • Ensure solutions meet quality standards and comply with relevant regulations and data protection policies.
        • Conduct architectural reviews and audits to identify areas for improvement.Qualifications:
          • Required Skills:
            • Strong expertise in digital customer experience technologies such as TBD Technical Reference, or similar platforms.
            • Proficient in web technologies including HTML5, CSS3, JavaScript, React and responsive design principles.
            • Experience with APIs, microservices architecture, and integration methodologies.
            • Knowledge of personalization, content management systems, marketing automation and customer data platforms.
            • Understanding of UX/UI principles and best practices in designing customer-centric solutions.
            • Familiarity with cloud services (AWS, Azure, or Google Cloud) and DevOps practices.
            • Experience:
              • 7+ years of experience in solution architecture, with a focus on digital customer experience solutions.
              • Proven track record of successfully delivering complex, scalable, and high-performance digital solutions.
              • Experience working in Agile/Scrum development environments.
              • Background in industries with a strong emphasis on customer engagement and digital transformation is a plus.
              • Education:
                • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
                • Certifications (Preferred):
                  • Certifications related to customer experience platforms (e.g., Adobe Certified Expert, Salesforce Certified Technical Architect).
                  • TOGAF or other architecture framework certifications.An equivalent combination of years of experience and education may be considered for substitution of educational requirements.Personal Attributes:
                    • Strategic Thinker: Ability to see the big picture and align technology solutions with business strategy.
                    • Excellent Communicator: Strong verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences.
                    • Innovative Mindset: Passionate about leveraging technology to create exceptional customer experiences.
                    • Problem Solver: Proactive in identifying issues and designing solutions that address both current and future needs.
                    • Collaborative Leader: Able to work effectively in cross-functional teams and lead technical discussions.Requested Materials: Resume & Cover Letter #J-18808-Ljbffr