SolutionHealth - Desktop Support Manager - IT - Full Time - SolutionHealth : Job Details

Come work at the best place to give and receive care!

Job Description:

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Manager Service Desk is responsible for the SolutionHealth Service Desk in support of the operational needs of the organization. Additional responsibilities include staff management and development for the Service Desk team, strategic planning, operational execution, and capital/operating budget development as it relates to the Service Desk. A particular emphasis will be on utilizing a standard service desk model like ITIL.

What You'll Do:

* Responsible for daily operations and management of the IT Service Desk.

* Operates and manages a Service Desk schedule, likely 24x7, that supports the service needs of the organization.

* Establishes and maintains professional working relationships with stakeholders, vendors, and partners to ensure IT Service Desk processes and systems operate reliably.

* Demonstrates positive interactions when discussing and considering alternatives or plans, values the input of others. Demonstrates support for strategies and objectives even when he or she may personally disagree with alternatives chosen.

* Effectively aligns & balances the interests of multiple, diverse stakeholders across the enterprise, facilitating open dialogue & modelling collaboration.

* Evaluates employee performance utilizing system tools and provides meaningful and timely feedback to staff which assists with coaching, mentoring and staff development to achieve organizational and professional goals. Schedules appropriate training and ensures that staff have the knowledge and skills required to perform assignments.

* Conducts regular and effective staff meetings, both on a team and individual level.

* Prepares and delivers Performance Reviews in a timely manner by established target dates focusing review sessions on opportunities for staff development and professional growth.

Who You Are:

Education: Bachelor's degree in MIS, Computer Science, Information Technology, or equivalent combination of education and experience is required.

Licensure/Certification: ITIL, or other IT industry standard certification preferred.

Experience: Required -Demonstrated experience supporting and managing ITIL-based service desk software, systems, and processes. 5+ years of experience in Information Technology supporting and managing a service desk. 3+ years of experience in a supervisory, project management, or management position. Preferred - Extensive customer-service experience, preferably in a technology-related environment or in health care. 5+ years of experience in Information Technology supporting and managing help desk in healthcare. 5+ years of experience in a supervisory, project management, or management position in healthcare.

Why You'll Love Us:

* Health, dental, prescription, and vision coverage for full-time & part-time employees

* Short-term disability, long-term disability, and life insurance coverage

* Competitive pay

* Tuition Reimbursement

* 403(b) Retirement Savings Plan

And more!

#ACB

Work Shift:

Monday - Friday | First Shift

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.