Solutionhealth - Patient Relations Administrator - Compliance - Full Time - SolutionHealth : Job Details

Who We Are:

Our team in compliance takes great pride in what we do each day. If you are a dedicated compliance professional and meet the requirements below, we encourage you to apply! Rare that you will find these opportunities, so don't let this pass you by!

About the Job:

The Patient Relations Administrator is dedicated to ensuring a positive patient experience and is charged with investigating and rectifying patient complaints and grievances. The incumbent will ensure the timely responses to all health system complaints and grievances; will assist with any risk management activities; and will support the health system's Compliance, Risk Management and Legal Services Department, as requested by the manager or director. The Patient Relations Administrator will participate in patient experience improvement initiatives and will actively participate in the Patient Family Advisory Council.

What You'll Do:

• Demonstrate exceptional service recovery and empathetic listening skills with patients, their representatives, and visitors of the health system
• Maintain confidentiality of sensitive information
• High level of discretion, critical thinking, responsiveness, problem-solving, empathetic assertiveness, conflict resolution skills and attention to detail
• Skillful triage of competing requests
• Maintain knowledge in accreditation and regulatory requirements for the health system on patient complaints and grievances
• And more

Who You Are:

• Associate degree in business, Science, Healthcare Administration or a closely related field, Required
  • An additional two (2) years of the required experience listed below can be substituted for the required degree.
• 3+ years of previous customer service or high-level administrative assistance experience, Required
• Knowledge of medical terminology, Required
• Excellent oral and written communication skills, Required

Why You'll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short term, long term disability, Accident insurance, & life insurance
• Tuition Reimbursement
• Referral bonuses
• Accrued earned time for full-time & part-time employees
• 403b Retirement plans, with generous employer contributions
• And more!

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