Solutions Delivery Coordinator - Spectra Logic : Job Details

Description LOCATION: Boulder/Hybrid JOB TYPE: Full Time Hourly, Non-Exempt OVERVIEW: Spectra Logic is a leader in data management and data storage solutions, providing innovative products that help businesses manage, preserve, protect, and defend their data. Our offerings include tape storage, file and object storage, and comprehensive data management software. We are committed to delivering high-quality, reliable, and scalable solutions to help organizations efficiently manage, migrate, and store long-term data with features that make it ransomware resilient. We are seeking an organized, self-motivated, and aspiring individual to join our Solutions Delivery Administration Team (SolDAT). Why you should join us: This opportunity with Spectra Logic is unique, unlike other companies in the data protection market, Spectra has always been privately owned, privately funded and operates at all levels with a strong entrepreneurial spirit. You can expect a challenging and creative work environment. With our award-winning tape libraries, our line of disk-based backup products, and several software platforms, Spectra Logic's product offering has never been stronger. JOB SUMMARY: The Solutions Delivery Coordinator plays a crucial role in managing and executing complex professional services implementation projects. This position requires exceptional attention to detail, strong project coordination skills, and the ability to work independently while maintaining high standards of documentation and stakeholder communication. Reporting to the Manager of Solutions Delivery Enablement, this role serves as a critical link between sales, service delivery, and external partners. CORE RESPONSIBILITIES: This position requires a high degree of independence and self-motivation. The successful candidate must be comfortable managing multiple concurrent projects while maintaining strict attention to detail and documentation standards. Project Management and Coordination:

• Independently manage professional services implementation projects, including new solutions, upgrades, and preventative maintenance services
• Conduct thorough review of sales team handoffs, analyzing services contracts, order details, and shipping terms for accuracy and completeness
• Identify and resolve potential project obstacles proactively
• Interface with external project stakeholders to ensure alignment and project success
• Coordinate and schedule all project-related communications, including phone calls, meetings, and onsite visits

Documentation and Process Management:

• Create, modify, and maintain comprehensive project scope documentation and site surveys
• Collaborate with Solutions Delivery Enablement Manager to develop customized, detailed deployment plans for implementation projects
• Manage document templating for company-wide services communication and records
• Maintain and update department documentation to align with current software and hardware offerings
• Ensure proper cataloging and storage of all project documentation in records management systems

Resource Coordination and Partner Management:

• Coordinate resource allocation across departments, managing both internal teams and external service partners
• Negotiate service partner services, including:
• Service rates and pricing structures
• Project timeline and service dates
• Terms and conditions
• Manage purchase orders for external partners
• Collect and review partner invoices

Financial Management:

• Review and process professional services contracts
• Manage parts ordering and shipping logistics when required
• Handle invoice corrections and processing
• Recognize and record services revenue upon project completion

REQUIRED QUALIFICATIONS:

• Four-year degree or equivalent work experience
• Exceptional verbal and written communication skills.
• Ability to work independently and take direction in a team environment
• Attention to detail, a professional attitude, and timely execution of tasks are paramount
• Ability to adapt to change and prioritize work assignments under pressure
• Ability to learn and convey technical concepts related to Spectra Logic products

Preferred Technical Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with Atlassian Suite (Jira, Confluence, Trello)
• Working knowledge of Infor LN and Dynamics CRM
• Familiarity with Clockify time tracking software •DocuSign experience
• Basic SQL querying skills
• Experience with collaboration tools (Teams, Zoom, Slack)
• Comfort with cloud-based project management tools

Preferred Knowledge:

• Industry-related products and software solutions
• Cloud computing platforms (AWS, Azure, Google Cloud)
• Storage technologies including disk arrays and SAN solutions
• Tape storage technology and backup systems
• Data center operations

COMPENSATION: Hourly rate range: $26.44 to $27.88 per hour. While this hourly range is a good faith and reasonable estimate, a candidate's actual hourly rate will be competitive based on a variety of factors including the candidate's knowledge, skills, experience and location. BENEFITS: Spectra provides a casual work environment and a compensation structure that rewards contribution and hard work. Our comprehensive benefits package includes:

• Medical, dental and vision insurance
• 401K with matching
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Short-term and long-term disability insurance
• Employee Assistance Program
• Paid vacation, holidays and sick time
• Educational reimbursement
• Hybrid work options

WHY SPECTRA? Located in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world's data. Spectra offers a challenging, flexible and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. Applications will be accepted until February 28th, 2025 and may be extended until the requisition is filled. #LI-HYBRID ***Spectra Logic is committed to the practice and policies of equal employment opportunities in the recruitment, employment and promotion of all associates without regard to age 40 and over, race, color, religion, sex, sexual orientation, disability, gender, gender identity, gender expression, genetic information, status as protected veteran, national origin, or any other applicable status protected by state or local law.