Spa Concierge - Day Shift - Atlantis Casino Resort Spa : Job Details

Job LocationsUS-NV-RENOID2024-21127Employment TypeFull-TimeSubdivisionSpa/SalonOverviewCome join Team Atlantis! The Spa Concierge will greet guests to a luxurious spa environment, maintain guest and group accounts, assist with facility orientation, and actively work to provide guests with a relaxing spa experience. Responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. Maintains clean and organized work areas and a well-stocked supply of products. Provides guests with locker, robe/slippers, and a tour of spa facilities as needed.ResponsibilitiesSchedule services for individuals and large groups using our spa reservations software system.Call guests to confirm scheduled services.Answer questions about available services.Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.Process guest payments for spa services.Promote and sell our spa services.While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.QualificationsPrevious guest service experience preferred.***Must adhere to all appearance standards, including but not limited to no visible tattoos/piercings or unnatural hair colors. ***Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:Comprehensive benefits (medical, dental, vision, supplemental coverage)401K retirement savings plan + discretionary matchEducation Tuition Reimbursement ProgramScholarship OpportunityPaid VacationHoliday PayRecreation /Fitness DiscountsWeekly Resort PrizesCareer Development and Training WorkshopsFREE daily mealInternal Advancement#J-18808-Ljbffr