Spa Coordinator - Dorchester Collection : Job Details

Position OverviewWho we areOur Hotels We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people - our Legends - to live our vision -Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy., which is an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. We are an equal opportunity employer with a commitment to diversity. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disability Act. Reference 2024-5266 Your future, our legacyHotelHotel Bel-AirDivision & DepartmentRooms - SpaJob TitleSpa CoordinatorContract TypePermanentStatusPart timePosition OverviewWe care about your career and are known for having the absolute best people in the industry. When you join us as a Spa Coordinator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.What you'll getOur success is a result of our employees. As a Spa Coordinator at Hotel Bel Air, here are just some of the great benefits you will receive: Medical/Dental/Vison Benefits Pension/401k Plan Sick Time Vacation Time Free Meals on Duty Uniform provided with complimentary laundry included Hotel Benefits Complimentary stays with breakfast included in all 9 Dorchester Collection hotels - stay twice a year at each hotel! 50% off at restaurants within all of our Dorchester Collection hotelsYour hourly compensation will be $26.18 per hour.What you'll doYou'll love what you do and take pride in delighting our guests: You will be responsible for scheduling spa appointments and checking our guests in and out during their day. This will include maintaining complete knowledge of the hotel and spa features, services, retail products, and hours of operations all to ensure our guests receives nothing but the best experience. Our Spa Coordinators perform all duties on the coordinator daily checklist, this may include, but is not limited to, upselling services and/or retail products, generating daily Spa Soft and Opera reports, communicating to guests and team members via email and phone calls, offering tours of the spa, and maintaining responsibility for the shipping/receiving of products and packages to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving allergies, treatment preferences, and even special occasions. Most of these requests are fulfilled by our Spa Coordinators. Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Spa Coordinator you'll have the opportunity to bring these to life and continue to create our legacy. While performing the duties of this job, the employee is regularly required to talk, and hear. The employee frequently is required to walk and stand for up to 8 hours. Ability to bend, stoop, crouch, use hand, finger and wrist dexterity. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus. Frequently required to handle lengthy phone calls, multiple phone calls for extended periods of time. Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.The items shared are the essence of a day in the life of a Spa Coordinator but we'll make sure you are provided with specifics on how we care for our hotelWhat you'll bring You'll bring your unique personality and passion to the role and the team. You have a talent for attention to detail is critical for this role. Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. English is the primary language used in our hotel. You can comfortably communicate in this language. Our hotels operate nonstop, this requires flexibility from everyone on the team. Previous hotel and/or spa experience is preferred but not required. Ability to learn about spa business and treatments, as well as the inner workings of the hotel will be expected.Position locationJob LocationUSALocation701 Stone Canyon Road 90077 Los Angeles