Spa Coordinator - Woodcliff Hotel & Spa - New Castle Hotels LLC : Job Details

Spa Coordinator

How can there be a better job than helping a guest who needs some refreshing schedule a service that will result in them being pampered, relaxed and rejuvenated? As a Spa Receptionist you are often the first person -- and last person -- a guest speaks to in your department, so your genuine welcome and appreciation of the guest will set the tone for their experience. You also have a great opportunity when booking guests to pre-sell, upsell and cross sell so yours is an interesting job where you have the opportunity to shine while being both busy and interactive! In this role you will book treatments by phone and in person, welcome guests, give tours, provide lockers/robes/slippers/refreshment when appropriate, open and close the Spa as needed, process close out reports, handle cash and credit cards( calculating tips appropriately if requested) and assist with light cleaning (trash, towels, dusting) and restocking as needed. As Spa Coordinator, you will

* Make a First Impression -- the person in this role must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality and also be able to explain the benefits and pricing for all spa offerings.

* Make a Lasting Impression -- while checking the guest out, inquire about their treatment/service and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!

* Enjoy Problem Solving -- many guests need help with miscellaneous things -- a changed appointment, a possibly different service, a last minute appointment. You should never be too busy to help.

* Be Accountable -- you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.

* Be a Safety & Security Agent -- follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.