Spa Director - proclub : Job Details

The Bay Club Company is much more than a hospitality company. We provide experiences which celebrate a healthy and vibrant lifestyle.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

Our Core Values:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person–we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY OF POSITION

The Spa Manager is an exempt position whose primary responsibility is the financial success of the spa through the ongoing creation and/or development of staff, programs, services, and facilities. The Spa Manager will provide leadership to spa Associates to ensure that member needs are met and that the experience delivered surpasses expectations. The Spa Manager will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Spa is successful and that the spa Associates are adequately developed.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Associate Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.
• Performs timely performance evaluations on Associates.
• Compiles comprehensive reports regarding performance of Associates.
• Responsible for implementation of all laws, regulations, and policies regarding employment practices, safety rules, and all other company policies and procedures.
• Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership.
• Process, review, and submit payroll for all Spa staff.
• Act as club and/or regional Manager on Duty, as required.
• Manage Spa retail and supply inventory through monthly audits and loss control measures, ensuring all supplies are adequately stocked.
• Daily walk-throughs of Spa to ensure staff is maintaining a clean, organized, and safe facility.
• Manage financial performance of the Spa through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention.
• Track, report, and analyze the details of financial operation.
• Prepare and implement action plans to meet or exceed monthly financial goals.
• Assist club management in development of annual operating and capital budgets, as well as long-term growth strategy.
• Review applicable financial statements and reports.

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.
• Promote harmonious relations among members, staff, vendors, and the community at-large.
• Communicate timely and follow up, as appropriate.
• Active participation in required events, programs, meetings, and trainings.
• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Actively further Spa objectives and continuously support improvement and positive change, including participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.
• Flexibility in work schedule, as job may require day and evening shifts, weekends, and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations: Knowledge of company policies, federal, state and local laws, government regulations, and agency rules that pertain to properties managed.
• Management of Personnel Resources: Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing, and directing people as they work.
• Management of Financial Resources: Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports, and the ability to use mathematics to solve problems.
• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques.
• Problem Anticipation/ Deductive Reasoning: Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense.
• Written Comprehension and Expression: Ability to read, understand, and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression: Ability to understand and communicate so others can understand ideas and information.
• Computer: Ability to develop and maintain computer records in MS Office programs such as Word, Excel, Outlook, and other software required by TBCC and regulatory agencies.

EXPERIENCE & EDUCATION

• Minimum of 5 years prior spa management experience.
• Demonstrated ability to support and develop a diverse environment.
• At least 2 years' experience in personnel supervision, training, and evaluation.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone, and email.
• The location of the position changes frequently from indoors to outdoors as site visits are necessary.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.
• It is necessary for the position to travel independently to property locations on a regular basis.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

I can perform the functions of this job as described with or without reasonable accommodation.

An Equal Opportunity Employer

The Bay Club Company ( TBCC ) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$66,560 to $90,000.00 per year

Other Compensation and Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package:

• Competitive Compensation
• Discounts on club services and amenities
• Continuing Education
• Community Involvement
• Paid Time off*
• Health Insurance*

*Offered to Full-Time associates. Full-Time status eligibility starting at 15 average hours of work per week.

Total Compensation Information

Compensation is estimated based on Bay Clubs efforts to provide fair and competitive compensation. Actual pay will be based on a candidate's job-related experience, skills, education, training, location, and responsibilities.