Spa Front Desk - PT - Grand Geneva Resort & Spa : Job Details

Description

Position Purpose Greet and check guests in and out, book appointments, sign up and renew memberships. Essential Functions - Check guests in and out for spa appointments. - Provide accurate and appropriate information to guests and customers. - Input and retrieve information routinely from computer system. - Respond to guest requests and handle guest issues or report complaints to management. - Remain calm and alert, especially during emergency. - Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints. - Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Answer guest questions regarding area or resort, outlet information and services. - Greet and welcome guest as they arrive at the spa. - Perform other duties as assigned. Position Requirements - High school diploma or equivalent required. - Prior spa experience preferred. - Must have excellent communication and customer service skills, must have the ability to work with a team in a fast paced environment while multi-tasking. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Ability to work a flexible schedule including nights, weekends and holidays. Reporting Relationship This position reports to the Front Desk Supervisor Exemption Status Non- ExemptNote This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.