Spa Front Desk Supervisor - Pyramid Global Hospitality : Job Details

Property

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description

Are you looking to work at an exciting, iconic Lake Geneva area resort that has mastered the art of guest service? Then The Abbey Resort is The Lake Geneva Experience you are looking for! We aim to hire individuals who are ready and committed to People First, Integrity and Excellence by creating memorable experiences in the lives of all we serve. As part of the Abbey Resort family, you are considered to be a 'transformational agent' for our guests and 'the best of the best'! You will have the opportunity to join an incredibly talented team at an all-service resort situated on the beautiful shores of Geneva Lake. Our property mission is to exceed guests' expectations by genuinely creating lasting memories through our commitment to maintaining positive attitudes, providing outstanding service and superior accommodations. Every Guest, Every Associate, Every Time! We offer an array of great benefits for all Abbey employees including property discounts in the Waterfront Shop, Waterfront and 240 West Restaurants, Caf Latte, Avani Spa and Salon, as well as discounted room rates for friends and family. We also offer on the job training, uniforms, recognition programs, housing options, free parking, and free employee meals through our Employee Galley. Scheduled hours may vary based on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours in order to properly support overall operations. We're always ready to lend a helping hand, as such, you would be required to perform other tasks and duties as assigned. If you are ready to come Be The Difference - apply now!

Overview

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.

BASIC FUNCTION: The Spa Front Desk Supervisor oversees all functions of the Front Desk, Spa Area and Attendant Staff. The Spa Front Desk Supervisor will assist all other Supervisors and the Spa Leaders in running a smooth and efficient department.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

* High school graduate or equivalent, preferred college degree.

* Two-year experience in a supervisory role.

* Ability to communicate effectively.

* Handle Guest Complaints.

* Previous spa experience preferred.

Qualifications

ESSENTIAL FUNCTIONS:

* Train all Spa Desk Receptionists in all areas of their job description, including SpaSoft, POS, using Training Activity Checklists and other resources, as necessary.

* Assure Voicemail Call-Backs and Confirmation Calls are Completed by End of Day.

* Assist other Supervisors and Spa Director with all aspects of the Spa Services and Spa Facilities.

* Closely monitor all linen inventory, ordering, and receiving.

* Prepare a weekly schedule for Spa Receptionist and Attendant staff.

* Assist with all inventories and preparing the proper purchase orders.

* Coordinate department meeting agendas along with Spa Director & Assistant Spa Director.

* Assist Spa Director in interviewing potential Receptionists and Attendant Candidates.

* Effectively communicate with Engineering, create spa punch lists; follow-up on facility maintenance.

* Successfully manage all Spa Operations in the absence of the Spa Director/Assistant Spa Director.

MARGINAL FUNCTIONS:

* Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

* Required to perform other tasks and duties as assigned.

* Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours.

* Respond to any reasonable task assigned by Leadership.

* Attend necessary meetings in the absence of the Asst. Director or Director.

ENVIRONMENT: Working both indoors and outdoors. Indoors in a well ventilated, climate-controlled environment involving exercise equipment, whirlpools, pool, saunas and steam. Outside patio with furniture.