Spa Receptionist - Woodcliff Hotel & Spa : Job Details

Description Do you have a passion for creating extraordinary guest experiences and ensuring their comfort, relaxation, and revitalization? Join us as a Spa Receptionist in Fairport, NY, where you'll serve as the primary point of contact for our guests, leaving a lasting impression with your genuine warmth and gratitude. Your responsibilities will include scheduling treatments, welcoming guests, providing facility tours, offering amenities, overseeing spa operations, processing payments, and contributing to a clean and organized environment. This role presents an exciting opportunity to showcase your skills in promoting additional services and engaging with guests in a fast-paced and dynamic setting. Responsibilities •Be able to effectively communicate with all guests in a warm, welcoming manner •Assist guests and fellow associates with any concerns in a timely manner •Abide by our cash handling procedures •Have knowledge of the spa and the services that are provided •Create a welcoming atmosphere and effectively communicate the benefits and pricing of spa services •Ensure guests feel cared for throughout their visit and address any concerns or feedback with empathy and professionalism •Demonstrate a proactive approach to problem-solving and assist guests with various requests promptly •Maintain accuracy and efficiency in handling transactions, calls, and guest needs •Uphold safety and security protocols to ensure a secure environment for guests and staff Qualifications •This role requires good verbal and written English communication skills as well as computer skills •You must be able to handle cash or credit transactions and have scheduling/organization proficiency •This job requires light workexerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects •Long hours may be required. Spa inspections of locker or rest facilities will require the ability to bend, stretch, twist, or reach •This role works under variable temperature conditions and noise levels and is primarily indoors with chemical, fume, or odor hazards as well as dust or mite hazards potentially being present