Spa Receptionist - Devil's Thumb Ranch : Job Details

Job Type Full-timeDescriptionPassionate about the outdoors and seeking career growth in Colorado's stunning mountains? Join Devil's Thumb Ranch Resort & Spa in our award-winning Cabin Creek Spa for an unforgettable experience surrounded by the Rockies' beauty. Work with animals, lead adventures, and create lasting memories for guests. Affordable shared staff housing allows you to live amidst this picturesque setting, with easy access to year-round outdoor activities like skiing, hiking, and exploration. Turn your passion into a rewarding career in one of Colorado's best mountain towns! Principle Purpose of Job Devil's Thumb Ranch Resort & Spa is seeking a meticulous and customer-focused Spa Receptionist to join our team. The Spa Receptionist plays a crucial role in ensuring our guests have a seamless and enjoyable spa experience by providing exceptional service, both in-person and over the phone, and maintaining impeccable cleanliness throughout our spa facilities.Essential Duties and Responsibilities:

• Provide a warm welcome to spa guests upon arrival, offering orientation and guidance on facility amenities such as locker rooms, lounge areas, and hospitality stations.
• Offer and serve amenities to guests including water, juice, heated neck pillows, and other refreshments.
• Escort guests to and from treatment rooms, ensuring their comfort and addressing any questions or concerns they may have.
• Maintain cleanliness and organization of workstation, treatment rooms, spa/salon locker rooms, and lounge areas throughout the day.
• Dispose of trash and used linens in designated areas and ensure proper handling of all spa materials.
• Secure supplies, equipment, and amenities at the end of each shift, ensuring everything is stocked and ready for the next day's operations.
• Perform weekly deep cleaning tasks and daily stocking of towels, linens, supplies, and amenities in locker rooms, lounge areas, and hospitality stations.
• Offer beverages and assist guests with any additional needs during their spa visit to enhance their overall experience.

Requirements

• Excellent customer service skills with a friendly and approachable demeanor.
• Ability to anticipate guest needs and provide proactive service in a hospitality or spa environment.
• Strong attention to detail and organizational skills to maintain cleanliness and order in a fast-paced setting.
• Knowledge of spa operations and amenities is preferred but not required; training will be provided.
• Physical ability to reach, bend, twist, pull, stoop, and lift objects weighing up to 10 pounds.
• Ability to stand, sit, or walk for extended periods of time during shifts.
• Adherence to all safety protocols, reporting any incidents or unsafe conditions promptly to management.
• Compliance with company policies and procedures, including uniform standards and professional conduct.
• Commitment to maintaining a clean and welcoming environment for guests at all times.
• Willingness to participate in ongoing training and certifications as required.

Compensation Description: $17.00 - 18.00/hr Competitive pay commensurate with education and experience. Benefits and Perks:

• 152 hours of Paid Time Off if FT, Year-Round employment status.
• Affordable furnished housing, if working a minimum of 35 hours/week or more.
• Health, Dental & Life & Vision Insurances, plus 401k Employer Match of up to $2,000 annually-if FT, Year-Round employment status.
• Employer-sponsored monthly events such as Avalanche, Rockies & Nuggets games, Zip-lining, Snow-tubing, Hiking, Bowling, Recreation Center, etc.
• Employer-sponsored Softball and Hockey leagues.
• Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
• 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
• Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.
• Referral bonus of $250 if we hire someone you refer.

Due to the nature of our 24-hour operation, there is no guaranteed work schedule. Managers will try to accommodate specific schedule requests, but they are never guaranteed if business volume prohibits. The statements contained in this job description reflect general details as necessary to describe the principal functions of this position, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.